Kokomo Toyota Auto Repair Service

Andrew is an excellent Service Advisor. He is friendly, courteous, & professional & he explained the required service so that I understood it.

The service team was amazing

The advisor was very helpful with the right actitud

The gentleman I worked with was excellent.

I was highly impressed! Everyone i dealt with was so incredibly kind!

Andrew was exceptionally helpful. My problem lies with Toyota and or KAW campaigns. I got an alert several weeks prior reminding me that I needed to set up an appointment. At that time, I saw it was for tire rotation. (Not urgent). Then last week, my dash switched over to service alert. I immediately thought there was an issue and when I pulled up the app there was a safety campaign, so I booked an appointment that day. I made the appointment online and when prompted, “is this for tire rotation?” I said, no and made a note that I was getting a msg about an airflow sensor. I rcd a confirmation the next day from KAW and a reminder the day before the appointment. When I pulled into the shop, there seemed to be a problem from the get-go. I live 45 miles out of town and did NOT need to drive 60+miles to get tires rotated. I made the appointment online the thought that I needed service. Andrew was patient and tried to explain something even he didn’t fully understand. The service manager? Even talked to me and explained it was an alert that Toyota hadn’t fully put into motion as a recall. It came across my app looking like something I needed to attend to not “oh, be aware.” I was upset because I didn’t need to make an appointment to get tires rotated and I don’t need my dash to default to the service attention screen for a tire change or any other general maintenance. A pleasant reminder for oil changes, tire rotation or 45k check up is all that is needed. I was not upset with service staff or KAW, although, there seems to be a glitch with online submissions and passing information forward. ( I noticed this the previous times I made appointments online).

Repair took a liitle longer than estimated but things happen. All is good.

Time will tell if it has resolved all of the issues with the “preclusion system failure” and “limp mode” situations but so far so good.

Good customer service

Great customer service. Thank you!

I brought my 2026. Only 6 months old. For it first Oil change and I let them know I had a small scratch on the rear passenger side they told me that they would look at it if they had time now mind you we paid for the warranty for seven years and not only did they not look at the scratch nor buffet out neither did they sweep the car out. They did do the inspection and the oil change. As far as I know I’m not exactly sure if they added more washer fluid because I know my washer fluid was getting low. I had added some myself the day before I brought it in so I’m not sure about that. They told me that I would have to make a separate appointment just to have the scratch looked at at this point I’m wondering what I paid seven years for a warranty for because they also told me they only cover one oil change under that warranty. I used to take my old CRV to Midas. They would check all the fluids refill all the fluids change out my windshield wipers if they were needed vacuum out my car completely. I just felt like I got more of a full service at Midas than I got then I got here here. I will say I did like the fact that they emailed me and sent me a copy of what they did Check and a video I did like that, but I guess I was just mostly disappointed that they didn’t top off my fluids and they didn’t vacuum out my car and they didn’t look at the scratch.

Excellent, timely service

Good service and willing to help

None

The tech done an amazing job at getting it done so fast. Jacob is always a pleasure to work with. His knowledge and laid back demeanor make the whole experience worth the drive to kokomo. Absolutely your best service rep in the whole establishment past, present, and future.

They did a great job!

Service is done very quickly and well

Not satisfied at all. The suggestion of using a trickle charger is a non starter. I had just driven the vehicle seventy mile to the lake how much does it have to charge? I'm a low mileage driver and if that is going to be a problem then I will have to reconsider my lease.

The multiple point inspection was not completed.i had to ask about several thIngs on the inspection that the mechanic said he checked but did not fill out.

Amazing work. Greeted at the door, brought in right on time, and done with the oil change / engine air filter before I finished work calls in the waiting area. Genuinely my fastest best service ever.