When I called the dealership this morning, I recognized Jessica's voice on the other end when I explained the problem. I appreciate that Jessica took the initiative to schedule an appointment for our car before we'd even gotten it jump-started and out of our garage. We were able to speak with her when we arrived at the dealership and she was very efficient in getting our car checked in. She was very forthcoming with communication about our car. We're very thankful and happy with our experience, and also glad it was just in need of a new battery.
6/23/2026
Thomas S. VERIFIED CUSTOMER
Ok
6/18/2026
Jill C. VERIFIED CUSTOMER
My husband brought the car in for a key fob replacement. He was told in advance that they had the specific key on hand, however they did not and were just going to send him on his way with just the fob, until he called it to their attention. He has already paid but was told they would be ordering it.This business practice is not good and is causing me to lose faith in this specific dealership in kokomo. I am also seriously considering purchasing a vehicles from other manufacturers where I wouldn’t have to deal with recurring issues as my recent oil change also indicated poor business practices.
6/18/2026
Karla D. VERIFIED CUSTOMER
Mr. Ramos was an excellent representative of Kokomo Auto World. He was friendly, professional, and thorough with the details of the service to my vehicle.
6/16/2026
Sharon H. VERIFIED CUSTOMER
Everything was great except they forgot to reset the maintenance reminders. I figured it out and reset them myself.
6/16/2026
Jill G. VERIFIED CUSTOMER
Justin was very kind and was spot on about how long it would take. Thank you!
6/16/2026
Gayle R. VERIFIED CUSTOMER
great service ..thank you
6/16/2026
Dennis V. VERIFIED CUSTOMER
Thanks anyway
6/16/2026
Kimberly H. VERIFIED CUSTOMER
She was extra polite and prompt
6/16/2026
Paul H. VERIFIED CUSTOMER
Your staff was exceptionally efficient.
Just disappointed my fobs couldn’t be programmed.
It would have been nice to get advice on how to proceed.
My car is old but still functions well. It was the first of 3 cars I bought from you. I know a couple mechanics and will get their input. Thanks again for trying.
6/16/2026
David W. VERIFIED CUSTOMER
Very helpful, work was done well.
6/15/2026
Iris B. VERIFIED CUSTOMER
Job will done. Very professional.
6/15/2026
Christina T. VERIFIED CUSTOMER
Justin was very thorough in explaining recommended maintenance for my vehicle. I appreciate his going over everything on report. Thank You Justin!
6/15/2026
Jane H. VERIFIED CUSTOMER
Complete, timely, excellent communication of the process.
6/13/2026
Justin M. VERIFIED CUSTOMER
I love my Toyota
6/12/2026
Bonnie M. VERIFIED CUSTOMER
Andrew was courteous and explained everything to me before and the findings after. He was also very honest as I accidentally left my debit card behind and he called me and waited until I got back to KAW. I’d give him an A+ rating.
6/11/2026
Karen H. VERIFIED CUSTOMER
Sounds good
6/10/2026
Lauren O. VERIFIED CUSTOMER
Jacob did great. He was polite and made sure I understood everything that was found in my multipoint vehicle inspection. He was very kind and did not make me feel stupid when I asked questions. Thank you!
6/9/2026
Jill C. VERIFIED CUSTOMER
My appointment was for 8:45 and was told it would take 1 hour. The process took almost 2 hours and I was not advised during the process, so I decided to seek out a representative and asked about the status. At first they weren’t able to give me info and then apologized for being short staffed. I don’t think this is good business practice and will strongly consider going to another business next time.