I appreciated how Jessica listened to my concerns and experiences with my car and how she conveyed those concerns to the guy doing the diagnostic. She followed up on a question I asked about the thermostat, which they explained would cause my “check engine” icon to be on. It was not on today when I took it in but when I explained to them how much it is on, they checked into that and found an issue that they thought was causing it. I feel like I got a lot of information out of the diagnostic because of Jessica’s communication with the other techs. She is very knowledgeable and explains things well without being condescending. She was thorough and asked specific questions that got to the heart of the problem. Talking to her was a pleasure!
5/5/2026
Nicholas C. VERIFIED CUSTOMER
The kindness and sincerity was great. It was nice seeing everyone enjoying and taking pride in what they do. 5/5 all day long!
5/5/2026
John B. VERIFIED CUSTOMER
Good and quick service is why I keep coming back. Keep up the good work!
5/5/2026
Katie S. VERIFIED CUSTOMER
My experience was great. My service was quick and speedy.
5/4/2026
Melissa W. VERIFIED CUSTOMER
Ok
5/4/2026
Mary B. VERIFIED CUSTOMER
Just explained everything went over my report. The service was completed and it took about an hour.
5/4/2026
William G. VERIFIED CUSTOMER
Very nice!
5/2/2026
Maythel P. VERIFIED CUSTOMER
????
5/1/2026
Jamie M. VERIFIED CUSTOMER
They do exactly what they tell you they're going to do and they deliver I praise all of them at the dealership it's a great place to go to pick up a car or take your car to have it worked on great service thank you all keep thr great work they all deserve a raise
5/1/2026
Andrew A. VERIFIED CUSTOMER
Great service
5/1/2026
Cynthia I. VERIFIED CUSTOMER
Jessica is very pleasant to interact with regarding my vehicle service. I appreciate her professionalism and kindness.
4/30/2026
Debra B. VERIFIED CUSTOMER
I am glad that the problem was identified, and is nearly resolved.
4/30/2026
Norman B. VERIFIED CUSTOMER
Explained everything to me. Answered my questions. Very courteous.
4/30/2026
Adrienne B. VERIFIED CUSTOMER
Justin was awesome and so kind. service was great, per usual. i appreciate that consistency in service and always a friendly face at Kokomo Auto World. the full point inspection, as well as video was extremely helpful and gives me a more thorough idea of how bad my tires actually are. thank you, Justin and team!
4/30/2026
London S. VERIFIED CUSTOMER
Whole team did amazing!
4/30/2026
Carmen S. VERIFIED CUSTOMER
Professional. Quick. Friendly. A+.
4/30/2026
Justin B. VERIFIED CUSTOMER
Amazing service
4/29/2026
Victoria M. VERIFIED CUSTOMER
Justin was very personable and patient. He explained the process thoroughly and answered all of my questions. I was in and out in one hour.
4/29/2026
Rodney W. VERIFIED CUSTOMER
As much as I love my truck. I am in hopes I can find another used toyota truck to enjoy as much as I have this one. Thanks