In check person pulled up my 2026 CRV BUT the maintenance was for my 2021 CRV. Maintenance codes of 2,3,7, was due plus I requested the back windshield wiper to be replaced. Jacob caught the error at checkout, verified correct fluids were used. Jacob outstanding in check bad.
3/11/2026
Mark L. VERIFIED CUSTOMER
Jessica is very focused on customer service and she does her best to make my repair visits a smooth experience.
3/11/2026
Damon R. VERIFIED CUSTOMER
Honestly, the guys at the shop were great. The car was there for 3 months but that was Toyota’s fault, not theirs
3/10/2026
Tyler B. VERIFIED CUSTOMER
best dealership ever
3/10/2026
Misty J. VERIFIED CUSTOMER
I love how fast I was able to get it done and it feels great! Thank you so very much!!
3/9/2026
Thomas S. VERIFIED CUSTOMER
Will do
3/9/2026
Carter G. VERIFIED CUSTOMER
I drove my car away from the dealership after being told it was running great and broke down 10 miles from the dealership, still waiting on my refund of the 800 dollar 10 mile trip, i am not satisfied.
3/9/2026
Susan B. VERIFIED CUSTOMER
Thank you
3/9/2026
Janice S. VERIFIED CUSTOMER
Thank you!
3/8/2026
Jean E. VERIFIED CUSTOMER
Good job thanks
3/7/2026
Wenona B. VERIFIED CUSTOMER
Justin was polite, professional and explained everything.
3/7/2026
Brian T. VERIFIED CUSTOMER
They patched my tire at a great price and did it quickly
3/7/2026
Alicia H. VERIFIED CUSTOMER
Everything was fine until someone with a computer decides to harass me on a Friday evening. I am considering going to Lafayette and having my car serviced. I find no joy in having a beep on my phone asking a stupid question. I love that I can make my opinions known because I've only told you this about 7011 times and nobody ever replies to me or read this message. Good day Diane.
3/7/2026
Kerry O. VERIFIED CUSTOMER
Kokomo Auto World was great in replacing my windshield, but I am wondering why Toyota allowed it to be delivered to the dealership without noticing the flaw themselves.
3/6/2026
Susan B. VERIFIED CUSTOMER
Great service. Got me right in.
3/6/2026
Frank I. VERIFIED CUSTOMER
Very pleased with the dealership
3/5/2026
April T. VERIFIED CUSTOMER
Justin Brantley was awesome great customer service and polite understanding and caring.
3/5/2026
Kimberly N. VERIFIED CUSTOMER
Mistakes are compounding. Few oil changes ago there was a cap left off one of the fluid tanks. I didn’t know about it since I can’t get the hood release cable to pop the hood … next time it came in for service they told me about it and it irritated me. Then last summer I had new tires placed. When it got cold my tire sensor light came on. I brought it in to check on the tire pressure saying I thought the right front looked low. I was told naw the pressure is fine. Light sensor never went off. Then a month ago I brought it in for another oil change and I asked for tire rotation and to check the pressures as the sensor light is still on. I was told the tires were rotated and the pressure was still fine. Now I’m back at the dealership because right front is flat. Service advisor when I told him the issue he said still right front? I said yes I was supposed to have a rotation so does this mean that the service I PAID for last oil change not done? He said he trusted the techs so they said the tires were rotated. I took him to the right side and said this is still flat and I’m not having issues with any other tire.. well they may not have rotated but they might have… this is maddening.
3/4/2026
Natalie D. VERIFIED CUSTOMER
Jessica Koon at Kokomo Honda did an incredible job. My repair required Honda to order a new tire and file a claim with my Wheel & Tire protection. Jessica took care of everything. She was also friendly, attentive, and professional. Thank you!!