Kokomo Toyota Auto Repair Service

Jordan always takes care of my vehicle and gets it done in a timely fashion. He is not pushy about upselling things I don't need or want, which I greatly appreciate. I have not always had great experiences at the Kokomo Auto World service center, but I've always had a good experience when Jordan is working. Please keep up the good work.

Jacob was very professional. His attitude was very positive and projected a deep understanding of my problem!

I was told on the phone when scheduling the service that for the oil change and the coolant exchange it would be estimated at $245. When I was sent a text from the service department after they had done the full inspection it stated that it would be $256. When I arrived to pick up my car they told me it was $356. When I questioned it they said they forgot to include the “parts” for the coolant exchange. They only honored the quote after telling them that I only had the amount they quoted me. The service professional I believe named Nick was kind and apologized multiple times however the service professional that was checking me out was extremely annoyed and acted like I had no right to be upset and then acted as though she’d done me a favor by lowering the price to $332. The whole thing was just not a good experience and though I am greatful they only charged me the $245, I do not feel like it was a favor or courtesy but that the price quoted to me should have been what I paid in the first place. I have had service done at this location a few other times because I was unable to get in to Honda of Fishers where I normally have my services done and EVERY SINGLE TIME I have a service done at this location they screw us over one way or another.

GREAT SERVICE

Yes

Every time we take our CRV in for service, we have to take it back in (this time twice) due to service messages showing up on our display.

Jake was a champion of service advisors.

Great service. Started on time. Very professional.

My car(s) used to be washed and have paper floor mats when returned. They stopped doing that with my Avalon TRD.

Very happy with service

Awesome to be greeted, by a friendly face, even in the cold.

Great people i was totally satisfied and the service manager was awesome and got me in and out quickly I would highly recommend them

Everything went well.

Replaced the audio system, checked the extend warranty and got approval , set a date for replacement and carried through. Job complete in a in a reasonable period of time. Said if any problems to come back. System is working well. Job well done.

Appreciate the updates as it turned into much more than just an oil change. He was also great at explaining everything & why the services are so important to the maintenance of the vehicle.

Excellent service!

Jake did a great job helping me out today! Thank you for getting that cabin filter installed! Appreciate you

I am very satisfied customer here staff and crew specially Jacob Handy are truly amazing⭐️⭐️ ⭐️⭐️⭐️

I stopped in without an appointment and am so appreciative of the attention and resolution of my problem.

Great customer service from Mr.Taylor!