Kokomo Toyota Auto Repair Service

Jeremy took my car in even though the scheduled appointment didn't show on the system. He was communicative the entire process and when I asked about an extra part cost he looked it up for me even outside the estimate for repairs. He went above and beyond. Excellent service.

Used to have car waiting in harage yesterday I’m in snow hunting my vehicle. Also used to go yhru 10 point inspection not done yesterday. Instead pushed transmission service for $485 and change charge.

Job well done was in and out pretty quickly and the customer service was top notch very happy with the service.

Thanks.

Excellent Customer Experience!

I accidentally left a key on the counter whe. Removing other keys from my key fob. Jordan made sure when I picked up my vehicle that I knew about the key and that he put it in my vehicle. Thanks again.

I brought my 2010 Honda Accord EX-L 3.5L V6 in because my car was idling rough and the transmission wasn't shifting correctly. I was told that my front spool valve had gone bad and was leaking onto my alternator, causing it to quit functioning properly, which also caused my battery to die. I had them replace the front spool valve, the alternator, and the battery, and do a transmission flush as well. Before I picked my vehicle up, Jordan called me and told me that, in addition to the repairs they had already made, they found a crack in my intake hose. I had them replace that as well. Jordan told me that my EGR valve was also bad, and that I would have to bring it back at a later time because the part was not in stock. I dropped it off two days later to have the EGR valve replaced. I picked it up after hours and found the receipt in my front seat. There is no mention of an EGR valve on this receipt. It stated that they replaced the intake hose, which Jordan had told me they had done the first time they had it. Now, I have three lights on on my dash. The check engine light, the VSA light, and a light with an exclamation mark are all on. In addition to these three lights, my car is still not shifting properly. I spent approximately $3,600 at Kokomo Honda expecting my car to be taken care of and repaired properly, and I feel like that money was wasted because my car is worse now than when I initially brought it in. I will not be returning to Kokomo Honda for anything in the future, and I will be advising others against doing so. With the amount that I spent on repairs, I expected a job well done and for my car to run properly, but neither of those things are the case in this matter.

Thanks Jake for always delivering the best customer service!!

Was an unexpected service call and they did a great job

Great service!!! Jake is been more than awesome!!

Jordan was very professional, knowledgeable, and polite. Thank you

Jacob was great.

Friendly and helpful

Jake is always professional and courteous!

Jacob is always friendly and helpful. He explains everything about the services very well.

It was thorough,quick, and well done . All staff members were friendly. Dealership waiting area is an oasis.

Excellent

I mentioned I was having an issue with my TPMS system as the light was on. There was no offer to test or tell me what was causing the issue.

I always been satisfied with the service.

Employees were friendly, courteous, and kind we plan to use this dealership for our service agreement.