Check in was good. Had to wait 40 minutes for a shuttle, was told it would be about 20 minutes. Video of inspection and link to report after inspection was very helpful. One of the issues was a warranty repair. Issue was partially resolved but I will probably need to bring back for more work.
5/8/2026
Christopher D. VERIFIED CUSTOMER
Brae did a great job and took care of all that I needed.
Thank you!
Chris
5/8/2026
Danny D. VERIFIED CUSTOMER
Stephanie is the best service advisor I've ever worked with at Baxter. She immediately apprised me of the focus of service for my vehicle and of the application of my pre-paid warranty services to my vehicle. She made me feel welcome from the moment she stepped to my car in the servive entry to the final review of the condition of my vehicle. I thank the management of the Baxter Service Department for its operation of a recruitment, selection, training, and supervision program thatled to the hiring of Stephanie Swain. She is an exemplar the best traits of excellence in service advisory. Danny D
5/8/2026
John H. VERIFIED CUSTOMER
On time and job well done
5/8/2026
Collin C. VERIFIED CUSTOMER
Brae was terrific. Asked for her card to ensure she takes care of my next visit. First class all the way
5/8/2026
Ronda A. VERIFIED CUSTOMER
I didn't have an appointment but knew I needed to be able to open my gas lock on my road trip. Justin fixed it while I waited. Happy they took the little time out took to take care of it right away!
5/8/2026
Terry S. VERIFIED CUSTOMER
Easy to get scheduled for 30K service and service completed while we waited.
5/8/2026
Anna P. VERIFIED CUSTOMER
Great kid, Jared. He took good care of me and kept me informed. I really appreciated him.
5/8/2026
Hoang N. VERIFIED CUSTOMER
Good service! Clear explanation and answers.
5/8/2026
Casie S. VERIFIED CUSTOMER
Noone can return phone calls/messages. I finally had to have the receptionist go talk to service for me and it was ALL her that got ANY information to me
5/7/2026
Sally C. VERIFIED CUSTOMER
Mr Mike is great
5/7/2026
Amy P. VERIFIED CUSTOMER
Jared was respectful & communicated clearly. He returned calls quickly & was always pleasant.
5/7/2026
Heidi O. VERIFIED CUSTOMER
Service was very fast and they communicated with me throughout.
5/7/2026
Richard W. VERIFIED CUSTOMER
Miss Patton’s services were superb. But I was shocked that a Toyota dealership does not have a vacuum with which to vacuum the floor of my car! I bought my first Toyota (of many) in the 1980s, and every dealership I dealt with (in a variety of states) had a vacuum for vacuuming the floor of my cars. I know of an independent garage here in Lincoln, and it has a vacuum, so I think I will take my maintenance business to them instead of to Baxter Toyota.
5/7/2026
Janet C. VERIFIED CUSTOMER
Everyone was prompt and courteous-thank you!
5/7/2026
Glenda F. VERIFIED CUSTOMER
They did the job in a very timely manner.
5/7/2026
Carol S. VERIFIED CUSTOMER
He was amazing
5/7/2026
James M. VERIFIED CUSTOMER
Work was done ahead of schedule, done completely and explained. Courteous staff and pleasant waiting room.
5/7/2026
Deborah W. VERIFIED CUSTOMER
Stephanie went beyond. Tires didn’t come in when scheduled.
Had to reschedule but she got me a car to drive so Ibwouldn’t miss
Appointments.