The service was completed on a timely basis and it was clearly stated the Service work that was completed. Erin answered the questions I had and I was very pleased with harvesting my car!
5/5/2026
Dwayne B. VERIFIED CUSTOMER
Timely efficient visit, done on time and for the price expected
5/5/2026
Nikolaus D. VERIFIED CUSTOMER
The service team was super nice and accommodating.
5/5/2026
Jeremy B. VERIFIED CUSTOMER
Brae was great - she answered all my questions, got the shuttle to take me to Scheels while the initial work was being completed, was kind and courteous while arranging warranty work and gave me a nice loaner while the warranty work was ongoing. I would call and ask for Brae specifically next time.
Side note, when I picked my vehicle up after the warranty work I did not deal with Brae (she was busy helping another customer). The elderly gentleman who was sitting 1 desk left (north) of Brae who helped me was not as nice as Brae. I would describe him as “combative” after I inquired about Baxter’s First Responders Discount program. It was not as nice of an experience.
5/4/2026
Bryan C. VERIFIED CUSTOMER
Michael does a great job. He’s clear, knowledgeable and very helpful when i ask questions. No pressure but solid answers
5/3/2026
Sarah B. VERIFIED CUSTOMER
Stephanie was amazing! Best customer service I’ve had in the five years of doing business with Toyota.
5/3/2026
Trent A. VERIFIED CUSTOMER
I really like that I can see videos of mechanics doing their checks, Brae was very polite and courteous to my pup always appreciate you guys!
5/3/2026
Don P. VERIFIED CUSTOMER
You should supply car wash and vacuum after service!
5/3/2026
Melissa W. VERIFIED CUSTOMER
I was disappointed that there was a known issues with the brakes on my new vehicle and the fix was not suggested to me when I came to the dealership for my last 3 maintenance checks.
Very disappointed in Toyota.
I believe the service tech was doing their required job. I place the blame squarely on Toyota for not making this the part of the requirements for a new vehicle.
5/2/2026
Jean C. VERIFIED CUSTOMER
Well run service dept
5/2/2026
Larry Z. VERIFIED CUSTOMER
Everything went well. Steph did a good job.
Your mechanics did as well.
I appreciated the loaner vehicle????
It was a very nice and I was able to do all of my errands for the day????????
5/2/2026
Nicole E. VERIFIED CUSTOMER
Stephanie was really kind and bubbly! She made my visit so easy!
5/2/2026
Jeffry H. VERIFIED CUSTOMER
Very professional
5/2/2026
Patricia R. VERIFIED CUSTOMER
Aaron Fox is an excellent sales manager. He is very knowledgeable and if I had a question outside his scope of expertise he quickly sought the answer and explained things in a simple and concise manner. He has a super friendly and personable manner. Baxter Toyota of Omaha is lucky to have him on their team.
5/1/2026
John G. VERIFIED CUSTOMER
Michael was engaged with my concerns and understood my needs. Service was great.
5/1/2026
Susan R. VERIFIED CUSTOMER
Could tell they were short handed but customer service was handled well.
5/1/2026
Cheri N. VERIFIED CUSTOMER
Justin was really great. Made sure everything was taken care of and got me in to get my car fixed without appt. Difficulty getting a hold of people in service when calling to talk to somebody. Parts department was not friendly at all, but got me what I needed.
5/1/2026
Kathleen S. VERIFIED CUSTOMER
Staff waa friendly and helpful
5/1/2026
Evelyn G. VERIFIED CUSTOMER
Justin White is a fantastic advisor. He updated me at all times while my car was being repaired. He is a keeper!