Friendly lady that checked me in for my tire rotation. The world needs more people like her.
5/10/2026
John C. VERIFIED CUSTOMER
She was cheerful. She was helpful. When I mentioned something about the tire pressure and mentioned I should get a pressure check gauge someday she finished her paperwork and then came back with a pressure gauge free of charge. A tremendous courtesy. She also applied my coupon for an oil change and tire rotation- a nice little savings - I always look for those in the mail.
5/10/2026
Kristin J. VERIFIED CUSTOMER
When I checked in, I mentioned my rear lights needed checked as a friend mentioned at least one was out. When I picked up the vehicle I confirmed this was done and was assured it was but no light was changed so I asked them to check it while I watched. Clearly annoyed, the service provider checked and found 2 lights out (brake and reverse). Was quoted cost and told tech was new and would get a talking to. $100 later, I was told there were actually 3 bulbs out, but I wouldn't have to pay for the 3rd bulb labor (but also wasn't told what 3rd bulb was out). I questioned if the lights are part of the multipoint inspection and was told yes. I now don't trust the multipoint inspection since the very easily identified lights were missed. Also, outside of saying "this tech would get training", not much was done for me as the customer having to wait additional time for something that should have been handled during the oil/tire rotation service time.
5/10/2026
Richard T. VERIFIED CUSTOMER
Justin kept me informed of what they found had pictures, got a driver to pick me up so I could get my Highlander.
5/9/2026
Stephanie S. VERIFIED CUSTOMER
Fantastic service, she was super helpful
5/9/2026
Henry R. VERIFIED CUSTOMER
Amazing service
5/9/2026
Deborah W. VERIFIED CUSTOMER
Excellent service starting with Stephanie — and then from the technician.
5/9/2026
Donna L. VERIFIED CUSTOMER
Very good service and I was in and out within a half hour.
5/9/2026
Joyce V. VERIFIED CUSTOMER
Erin was very helpful and pleasant to work with. Thanks
5/9/2026
Haidar K. VERIFIED CUSTOMER
Stephanie was very friendly and helpful!
5/9/2026
Keith M. VERIFIED CUSTOMER
Check in was good. Had to wait 40 minutes for a shuttle, was told it would be about 20 minutes. Video of inspection and link to report after inspection was very helpful. One of the issues was a warranty repair. Issue was partially resolved but I will probably need to bring back for more work.
5/8/2026
Christopher D. VERIFIED CUSTOMER
Brae did a great job and took care of all that I needed.
Thank you!
Chris
5/8/2026
Danny D. VERIFIED CUSTOMER
Stephanie is the best service advisor I've ever worked with at Baxter. She immediately apprised me of the focus of service for my vehicle and of the application of my pre-paid warranty services to my vehicle. She made me feel welcome from the moment she stepped to my car in the servive entry to the final review of the condition of my vehicle. I thank the management of the Baxter Service Department for its operation of a recruitment, selection, training, and supervision program thatled to the hiring of Stephanie Swain. She is an exemplar the best traits of excellence in service advisory. Danny D
5/8/2026
John H. VERIFIED CUSTOMER
On time and job well done
5/8/2026
Collin C. VERIFIED CUSTOMER
Brae was terrific. Asked for her card to ensure she takes care of my next visit. First class all the way
5/8/2026
Ronda A. VERIFIED CUSTOMER
I didn't have an appointment but knew I needed to be able to open my gas lock on my road trip. Justin fixed it while I waited. Happy they took the little time out took to take care of it right away!
5/8/2026
Terry S. VERIFIED CUSTOMER
Easy to get scheduled for 30K service and service completed while we waited.
5/8/2026
Anna P. VERIFIED CUSTOMER
Great kid, Jared. He took good care of me and kept me informed. I really appreciated him.