Noone can return phone calls/messages. I finally had to have the receptionist go talk to service for me and it was ALL her that got ANY information to me
5/7/2026
Sally C. VERIFIED CUSTOMER
Mr Mike is great
5/7/2026
Amy P. VERIFIED CUSTOMER
Jared was respectful & communicated clearly. He returned calls quickly & was always pleasant.
5/7/2026
Heidi O. VERIFIED CUSTOMER
Service was very fast and they communicated with me throughout.
5/7/2026
Richard W. VERIFIED CUSTOMER
Miss Patton’s services were superb. But I was shocked that a Toyota dealership does not have a vacuum with which to vacuum the floor of my car! I bought my first Toyota (of many) in the 1980s, and every dealership I dealt with (in a variety of states) had a vacuum for vacuuming the floor of my cars. I know of an independent garage here in Lincoln, and it has a vacuum, so I think I will take my maintenance business to them instead of to Baxter Toyota.
5/7/2026
Janet C. VERIFIED CUSTOMER
Everyone was prompt and courteous-thank you!
5/7/2026
Glenda F. VERIFIED CUSTOMER
They did the job in a very timely manner.
5/7/2026
Carol S. VERIFIED CUSTOMER
He was amazing
5/7/2026
James M. VERIFIED CUSTOMER
Work was done ahead of schedule, done completely and explained. Courteous staff and pleasant waiting room.
5/7/2026
Deborah W. VERIFIED CUSTOMER
Stephanie went beyond. Tires didn’t come in when scheduled.
Had to reschedule but she got me a car to drive so Ibwouldn’t miss
Appointments.
5/7/2026
Ivan T. VERIFIED CUSTOMER
Having coffe available at 6:30am was appreciated.
5/7/2026
Darrell F. VERIFIED CUSTOMER
She did a great job. She was friendly and professional upon greeting, and she handled the service in an expeditious manner.
5/7/2026
Pamela P. VERIFIED CUSTOMER
Explained everything in detail. Appreciate the good service!
5/7/2026
Mary D. VERIFIED CUSTOMER
Service is always on time, well documented, and efficiently completed. When I leave the service area, I am 100% certain that my car is operating at it's best. This is why I have driven a Toyota for 30+ years. Not all dealerships and service departments are the same. Baxter Toyota and its predecessors are far better than the service that I received in Florida from 2020-21.
5/7/2026
Maryjo E. VERIFIED CUSTOMER
I was very satisfied with Erin Cahill's service.
There were some issues with the actual mechanical service. I had requested to speak with Matt Quimby who was unable to address my concerns.
Ryan from mechanics did speak to my husband and me and Jeremy showed my husband what was corrected on our car today. Part of the damaged wiring had been overlooked in the initial repairs.
5/6/2026
Leonard H. VERIFIED CUSTOMER
Easy to talk with and helped with my next milage service
5/6/2026
Tarek A. VERIFIED CUSTOMER
Thank you Baxter Toytoa
5/6/2026
Curtis M. VERIFIED CUSTOMER
Service is typically very good but I needed my truck by a certain time and it was done late causing me to be late to a very important appointment. Its the only time since purchasing the truck I had a time crunch.