Baxter Toyota of Lincoln Auto Repair Service

As always, Brae does an amazing job of taking care of me, keeping me informed, and just being a really friendly face at Baxter Toyota of Lincoln. She really makes me feel like family.

Very helpful and on time. Thank you for the great service

Stephanie was very friendly, quick and efficient.

Great job and professional

Very good service only is good when washing our car.

I hate to drone on and on so I’ll try to keep it short. I had the best experience today. I had my 15k maintenance and that went great and was quick. I went across the street to the Phillip 66 to gas up and go through the car wash. I had some difficulty at the car wash, let’s just say, I won’t be going there again. Anyway, i was freaking out that I messed up the alignment or messed up my car and it was covered in car wash soap. I came right back over and Stephanie greeted me, was so kind, calmed me down as much as she could and took my car right back in. She checked the alignment and then had the guys put it on the lift to check for sure. As I was sitting in the waiting area, I could hear her and the others laughing and that made me smile, obviously, the workers enjoy their work environment and that’s a sign that a company is run well and treats its employees well, and that means a lot to me. Anyway, the car was fine and she ran it though the car wash for me. And when I went to pay, she told me no charge. My jaw dropped. I was prepared to pay a couple hundred just for the check up and car wash because the fault was all mine. She was just so human to me, I felt like I was a valued customer and her only customer. My day went from thinking I was a moron to walking out with a smile. Thank you to the crew who took care of my car and to Stephanie for making me again love that I drive a Toyota.

Really appreciate the service department! Stephanie was great!

Excellent attention and speed in services

Stephanie was very helpful

Jared is always clear and communicating, and I feel like he’s very trustworthy. While I was dropping off and picking up my car, I interacted out several other employees, they were also all very friendly and helpful.

Thank you guys for getting me in. That drivers ed car is how I am paying for my daughter’s college. If I miss an appointment with my drivers that looks horrible for my business. Thank you everyone!

The professionalism of Michael was not on par today. My wife dropped the vehicle off for routine oil change and since we left the vehicle last time the underplate on the side was loose. Instead of providing a customer centered response he said that our vehicle is not made to drive on gravel (which per Toyota website grand highlands are made to run graded roads, he kept saying 99% of people don’t drive on gravel- yea probably but in Nebraska that doesn’t fly. It was a smart **** response and came off arrogant. Essentially he talked down like she was stupid. Customer service was not a priority. He talked around the conversation when I spoke with him as anyone in that situation would. I understand dirt can accumulate in there and pull the pins- but the approach was poor and frankly he just didn’t care. To add on the last time I tried to interact with this dealership I had the intention to purchase new tires and I called 3 times to get ordered an no one called back! In general customer service does not seem to be the priority here, with the limited supply since Covid this dealership has gotten in their head that customers will take what is available and they can slack on customer service. Lifetime value of customer dwindles deeply. I can for certain say we will not continue service here and we will not purchase another vehicle because of this. Your job is to keep us coming in for services and eventually get the new car on the mind and due to these compounding experiences we won’t return. Management should consider this and start prioritizing customers again like they did when there wasn’t a seller economy. Us not buying doesn’t affect the bottom line but your sales team probably would be upset to know their customers have been getting poor service and lost the opportunity to sell another vehicle in the future.

Erin and the whole team were amazing. I felt heard and supported.

Work done way ahead of schedule.

Stephanie Swain was excellent! Baxter is fortunate to have her as an employee. She deserves a raise!

Excellent.

Great service

Jared and the techs did a great job. Efficient and good follow up. Personable

Very friendly. Fast and efficient.

Very satisfied