The intake customer service representative is always very friendly and helpful.
1/14/2026
Paul B. VERIFIED CUSTOMER
Amber was great to work with help me out a lot with loner cars and keeping me informed about what was going on with .y truck.
1/14/2026
Steven T. VERIFIED CUSTOMER
Isaiah worked with me throughout the day and my entire vehicle services. He took the time to keep both updated my options and progress thru out my vehicle service experience. Thank you for a job well done!
1/14/2026
Bart A. VERIFIED CUSTOMER
Very nice
1/14/2026
Detres F. VERIFIED CUSTOMER
Great service, very polite staff, clean environment!
1/14/2026
Martha B. VERIFIED CUSTOMER
I waited nearly an hour and a half for something I was told should take a half hour, or maybe 45 minutes.
1/14/2026
Mana K. VERIFIED CUSTOMER
Great Service
1/13/2026
Joseph O. VERIFIED CUSTOMER
Awesome as usual. Car is driving straight and is aligned. Customer service is always top notch with Evan
1/13/2026
Joelle S. VERIFIED CUSTOMER
Great service given
1/13/2026
Ed M. VERIFIED CUSTOMER
Timely, comfortable waiting area, low pressure service. Recommend Andrew McLain
1/13/2026
Sarah C. VERIFIED CUSTOMER
We had our car in on time at 10:10 and it was not finished until 2:30pm, we had no lunch and no one came out to see if we needed a ride to get something to eat. My husband is diabetic and does need to eat on time. I finally asked how much longer it would be about 2:00 and was told about 30 mins and that’s when I said we were getting hungry. At that point I was asked if I wanted a ride somewhere so we could get something to eat, at 2 pm and we had been there for almost 4 hrs. At 2:30 we finally left with NO lunch ! So I am sorry to say unless there is some warranty issue that pops up, we will be taking it here in Tonganoxie were we can at least sit at home while the car is being serviced or worked on. We bought the 2017 RAV4 in Dec 2016, paid cash for it and have alway had all work and service done at your shop, but sitting 4 hrs is just too long with our old bones with no lunch.
1/13/2026
Sara C. VERIFIED CUSTOMER
Evan was awesome! His help was fantastic! I’ll definitely return.
1/11/2026
Dixie W. VERIFIED CUSTOMER
Stellar work by Josh & team Toyota.
1/11/2026
Amber F. VERIFIED CUSTOMER
The service desk person was attentive when they arrived, however, it took several minutes of waiting before anyone paid attention to myself and the other individual that came in before me. The service person verbalized to me that he was sorry and didn't know why the other staff were standing around doing nothing.
1/11/2026
John F. VERIFIED CUSTOMER
I was brought in at the time of the appointment. I was only in an hour and 10 minutes. Everything was serviced. I was satisfied back on the road.
Job well done thank you
1/11/2026
Rebecca K. VERIFIED CUSTOMER
I dropped off my vehicle Friday night for a 10am Saturday appointment. Although I received text messages in the morning about my vehicle being received and a technician being available to text and being assured I'd be notified when it was done, I wasn't. I waited all day and nobody told me it was ready. I texted at 2:30 and nobody answered. I called at 3 and was told there was nobody available to tell me about my car. Nobody!?? I asked for a manager and was told there was not one. So I left to get my car, ready or not, because I can't go without my car! I finally received notification at 3:30, while I was already on my way, that my car was ready. If I'd waited for notification, I would not have made it there in time before you closed at 4. Horrible service. The worst communication I've ever experienced. My first time at your dealership - and my last. I'm a very very unhappy customer.
1/11/2026
Malik A. VERIFIED CUSTOMER
Everything was just fine. I had no problems at all.