I scheduled an oil change appointment on 12/31/25 at 9:30am I arrived there at 9:20am I waited 2.5 hours before they finished with my vehicle. Evan said thanks for being patient but I told him at least for me waiting for so long for them to finish my oil change I felt he should waive the charge. So Evan did waive the charges.
1/3/2026
MICHAEL S. VERIFIED CUSTOMER
Andrew and Josh assisted me with my vehicle and they provided excellent customer service. They were prompt with any questions I had and any information I was needing. Thank you so much Legends Toyota service team!
1/3/2026
Michael D. VERIFIED CUSTOMER
Andrew was very helpful. Costs and times promised were spot on!
1/3/2026
Greg R. VERIFIED CUSTOMER
Glad I took Bryce's advice and didn't plan on waiting during the service appointment.
1/1/2026
Tiffany A. VERIFIED CUSTOMER
My issue isn't with Evan and I hope this doesn't reflect negatively for him. My issue is with the service techs. Tonight I left after a recall being worked on, and my headlights didn't work. It wasn't completely dark when I left so I didn't realize until I was well over halfway home. It's New Year's Eve and I'm out driving with not working headlights. I call the store and he says when work is done on the hybrid system, if lights are on auto, they need to be reset. Why wouldn't that be done before handing me back my keys? Why not INFORM the customer of that info. That is something so easily that could cause an accident that only would have took two seconds to reset OR tell the customer. Because honestly, who knows things like that?? Also, this is the second time in a row that I've left with things on my display that have never been there. Now, I have to try and figure out how to clear them. Again. These are such small attention to detail things that can so easily avoid upset customers and SAFETY TO DRIVERS
1/1/2026
Jennifer M. VERIFIED CUSTOMER
Kyle was great!
1/1/2026
Danny M. VERIFIED CUSTOMER
Kyle was very helpful and informative about what my Rav needed and what coverage I still have on both my Toyotas. And he also kept us informed of what was going on and when it would be ready to pick up. Thank you Legends Toyota for having employees like Kyle! Danny M
12/31/2025
Lisa L. VERIFIED CUSTOMER
My service rep took excellent care of me.
12/31/2025
Brad H. VERIFIED CUSTOMER
Why does it take so long for a simple oil change? I’ve been there four times and it has taken a minimum of 105 mins and a maximum of 150 minutes. And the second time I was there another customer drove off with my car from the check in area and they had to call him to return it.
12/31/2025
Don H. VERIFIED CUSTOMER
Great job by everyone from Josh to Andrew to both drivers (Caitlan and didn't get the name of morning driver).
Only fly in the ointment was they didn't get the emergency brake adjusted as requested. I had a rear brake job done. I tested the emergency brake in my driveway, no change. Appreciate getting this done as a courtesy at next visit. Thanks.
12/31/2025
Darrell P. VERIFIED CUSTOMER
Asked that the tires not be rotated. They were. Air pressure of 29 psi in every tire when specs say 35psi. Do not understand how this happens.
12/30/2025
Bryan D. VERIFIED CUSTOMER
Service was great!
12/30/2025
Jesse B. VERIFIED CUSTOMER
It was amazing
12/30/2025
Danny B. VERIFIED CUSTOMER
Great customer service
12/30/2025
Aaron D. VERIFIED CUSTOMER
I would rate my service with 1 out of 5 stars. I would like to submit an email with all my issues. Please submit your email information to me here:
12/29/2025
Jonathan E. VERIFIED CUSTOMER
I really appreciate Bryce’s professionalism and his ability to keep me informed of my vehicle’s status. While my repair was open and close, Bryce clearly demonstrates potential for increased responsibility and advancement.
12/28/2025
Eric B. VERIFIED CUSTOMER
It was early but attendant was cheerful and respectful.
12/28/2025
Loretta R. VERIFIED CUSTOMER
Kyle was very efficient, professional and friendly. Kyle deserves a raise!