Everything went as planned, time frame of wait was accurate
9/28/2023
Janette C. VERIFIED CUSTOMER
Service advisor was very courteous and provided updated information on the details of the service that was being done. The courtesy shuttle was an unexpected and welcome surprise. The driver was friendly and polite and offered interesting details on Toyota hybrids.
9/28/2023
Larry V. VERIFIED CUSTOMER
Do not have any issues with Mr Jacobson. Do have issues with your appointment system. I had an 8:30 appointment to program a key fob for my car. Was after 10:30 before car was completed. Mr. Jacobsen apologized but think you need to look at how you do appointments and how you handle them when they show up. No one can really explain why it took 2 m+ hours to do a 15 min job. I no other services performed.
9/28/2023
Rachel R. VERIFIED CUSTOMER
Thank you for great service
9/28/2023
Bruce T. VERIFIED CUSTOMER
Great job. Oscar is a great guy!
9/28/2023
Sharon G. VERIFIED CUSTOMER
Good service and employees are very helpful.
9/28/2023
Linda D. VERIFIED CUSTOMER
Evan was great from the start. A very personable person. Stayed in touch with me keeping me updated about my car repairs.Did what he said he would do. Will highly recommend Toyota service.
9/28/2023
Milad N. VERIFIED CUSTOMER
good ????
9/27/2023
Gary L. VERIFIED CUSTOMER
Great service, even during installation of new system
9/27/2023
Cruz M. VERIFIED CUSTOMER
I went to ask them to solve a problem with my car and they charged me more than 300 dollars and the car is the same or worse. It was a bad service. They didn't know how to explain the whole problem to me. They only sent me a text and they couldn't call me.
9/27/2023
Amelia J. VERIFIED CUSTOMER
Courtesy
9/27/2023
Keith C. VERIFIED CUSTOMER
The waiting room coffee machine was fast and offered many flavors! Come out to Legends and enjoy one.
9/27/2023
Kreg J. VERIFIED CUSTOMER
A very good experience.
9/27/2023
Mia B. VERIFIED CUSTOMER
All of the workers were super helpful. However I made an appointment at 10:15am for an oil and filter change. I didn’t leave the dealership until 12:40pm and I was an hour late for work.
9/26/2023
Jamal W. VERIFIED CUSTOMER
2 1/2 hr wait was ridiculous
9/26/2023
James S. VERIFIED CUSTOMER
I received a letter from your dealership about a possible recall on my vehicle. I brought it down this morning. Showed the letter to your guy. He had no clue about the recall. Couldn’t even pull up my records. I bought that vehicle at legends Toyota and had a two year service agreement with you. He said they would do diagnostics because the letter came from Legends. An hour and a half, he said. After an hour and a half +, almost 2 later, I checked on the status of my vehicle. It hadn’t even been pulled into the bay yet. He blamed it on your new computer system. I asked for my keys back and left. You guys wasted two hours of my time. I won’t be back. Im telling everyone that asks me to avoid Legends Toyota.
9/26/2023
Amanda N. VERIFIED CUSTOMER
The service took over an hour longer than I was told to expect.