Thank You Josh
I will get the truck in again soon for additional repairs.
10/17/2024
Lawrence W. VERIFIED CUSTOMER
If I wasn’t satisfied with the service on this particular service I wouldn’t have been back. Josh was polite and respectful. He took care of the service and made me feel heard. Thank you Josh.
10/17/2024
PAMELA M. VERIFIED CUSTOMER
Satisfied with the service I received. However I am looking for a more affordable service garage.
10/17/2024
Leslie G. VERIFIED CUSTOMER
I was treated good and in a timely manner he got my car in and right out satisfaction guaranteed
10/16/2024
Jeffrey N. VERIFIED CUSTOMER
Smooth, timely and professional
10/16/2024
Patricia W. VERIFIED CUSTOMER
Always excellent service, great communication
10/16/2024
Kristie H. VERIFIED CUSTOMER
Bryce did a wonderful job. He listened to my concerns and did a great job communicating, keeping me informed of the progress on my vehicle's repair. Bryce was every knowledgeable and gave me confidence I could trust the service team would identify and resolve the very scary problem that has stranded me twice on long trips since I bought my 4Runner brand new 2 and 1/2 years ago. I would have to say this is one of the best experiences I have ever had with a service department and one of the worst problems I have ever had with a new vehicle with only 16,000 miles on it. I live much closer to other Toyotas dealers in the area and I don't love having to drive so far for service, but it is totally worth it to know I will be well taken care of. Thank you.
10/16/2024
Linda S. VERIFIED CUSTOMER
Work seems to have been done adequately but every time I bring the car in for service I then have to figure out how to reset the display the way we previously had it set. It comes out of the shop with “settings” showing on the display. Resetting it is not something I’ve committed to memory and I really get frustrated getting it reconfigured. Also tire pressure on front left tire is lower than the other three. I’ve driven it 30 miles today and it’s still lower than the others. These are both minor things but irritating nonetheless.
10/16/2024
Natalie F. VERIFIED CUSTOMER
The check engine light came back on. It was one item that needed looked at.
10/16/2024
John V. VERIFIED CUSTOMER
Very surprised how quickly and how well the body work was performed
10/16/2024
Theodore F. VERIFIED CUSTOMER
Communicated vey well.
10/15/2024
Diane P. VERIFIED CUSTOMER
It took them three times Totry and get the right amount amount of air in all 5 of my tires and they still didn't get it done right I came home and had my boyfriend do them right
After that many times I was to mad to deal with them.
10/15/2024
Jill C. VERIFIED CUSTOMER
The team’s time estimates need improvement. I was the first car today, and was told my service would be complete by 9:30. It was not completed until after 10am. My last visit they underestimated by more than an hour.
10/15/2024
Mark C. VERIFIED CUSTOMER
It took longer than what he indicated instead of 1 hour 30 minute it 2 hours poor customer service
10/15/2024
GARY H. VERIFIED CUSTOMER
Thanks ????
10/15/2024
Cameron P. VERIFIED CUSTOMER
When I decided not to get the headlights, I was left with no lights. Not even my fog lights. Evan was a little smug with me on Friday because when I initially asked him how much, I asked him to quote me the very worst case scenario and he low balled it. I told him I knew it was going to be more than $350, and he still quoted $250. The next day $410 was added. I asked how much my last headlights were and he triumphantly said $457 like he won some weird argument we weren't in. So, when I dropped off my car, I had working fog lights, and one of my headlights was intermittently working. Now there is nothing.
10/15/2024
James A. VERIFIED CUSTOMER
Great service!
10/15/2024
Tammie R. VERIFIED CUSTOMER
Your team was very courteous and knowledgeable. Evan Donahue, Joshua Roach and Andrew McClain were all professional and gave high quality service. They are assets to your company. Thank you for asking.
10/14/2024
Suzy R. VERIFIED CUSTOMER
I had an appointment, and a service with tire rotation still made me wait well over two hours. When I got the car back, there was a big greasy handprint on the hood. The tech didn’t even bother to take the old service due sticker on the windshield, just put the new one next to it. The service writer was a nice enough guy, but the back end of the shop isn’t up to par for a new car dealership.