I have been a Toyota owner and over 50 years. Always had there faith that
12/11/2025
Kathleen P. VERIFIED CUSTOMER
Rear lights don’t work in DRL; asked to have fixed, still don’t work
12/11/2025
Heidi H. VERIFIED CUSTOMER
Friendly, personable service from every staff member from start to finish. I went in expecting that I needed new tires after 65,000 miles and lots of low tire pressure alerts. Turns out they found a nail in one tire, fixed it and told me me tires still have a long way to go. Merry Christmas ????
12/11/2025
John F. VERIFIED CUSTOMER
excellent
12/11/2025
Diane H. VERIFIED CUSTOMER
Happy all went well????
12/8/2025
Irene B. VERIFIED CUSTOMER
Job well done! Valet & Delivery people were outstanding!
12/6/2025
Paul M. VERIFIED CUSTOMER
Need someone to explain the itemized bill page. Work was done well. Bob was very helpful.
12/6/2025
Tracey D. VERIFIED CUSTOMER
The service department delivered excellent care for my car, as usual. The staff is awesome, too!
12/6/2025
Paul S. VERIFIED CUSTOMER
Excellent service advice for my RAV4
12/6/2025
Brian R. VERIFIED CUSTOMER
When I scheduled the appointment on Wednesday, the 3rd, I was initially given a drop off time of 3:00PM, the 4th. I asked if the truck would be ready by the of the day. My drop off time was changed to 11:00AM on the 4th. I thanked the person assuming the truck would be ready the same day. I waited around all day on the 4th anticipating a call telling me my truck was ready. All I got was a text message with the cost of repairs. That message came through a bit after 3:00PM. I called shortly after that to ask if my truck would be ready soon. I was told it wouldn’t be ready until the following morning around 8:00/8:30. I have to assume that the truck wasn’t even looked at until 3:00PM on the 4th. A phone call or text message stating that they were running late would have been greatly appreciated.
12/6/2025
Mary R. VERIFIED CUSTOMER
The service experience was outstanding. Bob Witt was great.
12/6/2025
Gerard H. VERIFIED CUSTOMER
Great people!
12/6/2025
Juliann S. VERIFIED CUSTOMER
Always courteous
12/6/2025
Daniel O. VERIFIED CUSTOMER
I made an appointment for a tire rotation at 10:30 on December 5th. I waited two and a half hours for this limited service to be completed. That is unacceptable. If you cannot honor appointments times, it should be clearly stated on your appointment website that appointments times are for YOUR benefit in staging service and customers should NOT rely on them. If I cannot get timely service, I will take my future service needs and vehicle purchases elsewhere.
12/6/2025
Judy C. VERIFIED CUSTOMER
Love the pick up and drop off service. Excellent. An area of opportunity is getting text messages from several different numbers that don’t appear to have updates from each other. I rescheduled my appointment and still got two text messages from one number trying to confirm the appt I rescheduled and then after speaking to an employee in the day of service got two text messages saying I missed my appointment. It is a little confusing because u are not sure the right person received the message bc there are different numbers. I save them in my phone so I know it’s you but still not efficient.
11/26/2025
Douglas L. VERIFIED CUSTOMER
With an appointment I should not have to sit for two hours for an oil change. I was told we are busy today. Last time I came it was for a tire rotation. Two hours, they told me sorry, we were busy today. It’s not worth what I paid for. You are overbooking. I am sorry I drove all the way there and even sorrier I pre-paid for the service. I don’t have two hours for a scheduled oil change. Reluctant to come back.
11/26/2025
Margaret L. VERIFIED CUSTOMER
Nice man.
11/26/2025
Maryann P. VERIFIED CUSTOMER
I’m sure it will be a 5 stat glowing report!
11/26/2025
Frank B. VERIFIED CUSTOMER
Patty is very pleasant, attentive, friendly and knows the business.. most importantly SHE LISTENS to what you have to say .. An ASSET to Sullivan Brothers !! ????????