Sullivan Brothers Toyota Auto Repair Service

Patty is excellent. Very professional. Takes good care of me and my 4Runner always is taken good care of

Our experience was great. Christian explained everything and got our car done quickly!

I was there from 9am till 1pm. Seems like a very long time for minimal repairs. I also had a toddler with me and next time will probably ask for a ride home.

Great service, done in a timely manner. Very happy with all

Christian was very helpful He went out of his way to make sure everything was done correctly

I booked the appointment a week in advance for 11:00. Routine 12,000 service and a sticker should not take 3.5 hours.

Ok

Very personable and easy service call! Thank you ????

Everything was great and easy!

Christian is amazing every time I come in. He thoroughly and covers everything. He thoughtful and considerate especially having a having a toddler with me.

The representative when I dropped off my car was great but when I booked for simply tire rotation and I would wait the phone representative said no problem. When I got to the dealer there was a long line and advised at least a 2 1/2 hour wait. This appointment should not have been booked if there was sufficient time to complete in a reasonable time.

Bob does a great job

Amazing staff, fast and convenient with the shuttle and warranty. Very satisfied

EVERYONE was so polite and helpful!!! Thank you for the shuttle. On the suggestions, more frequent updates, communication, would help a lot.. Appreciate you.

Very friendly and professional. Kept me advised of what needed to be done and called me when jib was completed.

I’ve been going to Sullivan Toyota for 17 years when I moved to Plymouth When the shop was smaller I'm very frustrated with your lack of communication with the customer I made a simple appointment for a new light bulb and state inspection I made a “will wait “appointment thinking of course it means that your car will be ready quickly Boy that’s a mistake After 2.5 hours of waiting I checked with the customer service representative and he said that he just found out that the light bulb wasn’t in stock and just got delivered. Why did it take 2.5 hours for that information get through the system. Just then the technician came in and said he finished the light bulb because the technician that was supposed to change the bulb didn’t know how to. The technician didn’t know that he was talking about my car and I heard what was happening. So I of course jumped in The technician also said that the light bulb should have been replaced when I had the other one replaced by your shop not more than a month or two earlier. Both the technician and service representative said that I should have known that Are you kidding me. Finally I got my car I did get very frustrated, and angry with anyone around me. The service representative was explaining how inspections are done again are you kidding me. Driving away I was thinking about my reaction which was probably too much Next time I suggest you train your reps to agree with the customer and just say “ you are correct we should have let you know of the delay in services and we should have known about the issue before with the bulb replacement “. You obviously over book the appointments Thankfully I will never have to use Sullivan Toyota again as I’m waiting for delivery on my new Mercedes Benz

Service team is awesome! Kept updating me on my service. Seana even told me how to get the sap from pine trees off my RAV4! Been a customer since 2004 and won’t go anywhere else!

Christian is an excellent rep. He went over and above to help me. Also, Darren is the absolute best sales rep who continues to support his clienuway past the sale. Two awesome employees....!

Very helpful explaining control features on the steering wheel.

Patty is the best. I come to this Toyota dealership specifically because of Patty M. She’s a keeper: makes customers happy and always makes recommendations to keep my car running great.