Thank for a great experience and smooth transition to my new Tundra SR5 , everyone one there is friendly and helpful, looking forward to a long relationship with Sullivan Brothers Toyota
Thank you
Ron Vivona
7/17/2024
Carol W. VERIFIED CUSTOMER
Since I bought my truck I have had nothing but GOOD experiences dealing with people at Sullivan.
7/16/2024
Kevin F. VERIFIED CUSTOMER
Very easy process. Kept me up to snuff with what they did. Thanks
7/16/2024
Abigail G. VERIFIED CUSTOMER
Great as usual
7/14/2024
Tara D. VERIFIED CUSTOMER
Bill was very nice, very informative. Contacted me right away about my service. I felt like he was very honest about what my car needed and there was no pressure. The service was prompt. My car was finished earlier than expected. I have brought my car there three times since moving to Plymouth and have always had a good experience.
7/14/2024
Lisa P. VERIFIED CUSTOMER
Thank you!
7/14/2024
Dennis R. VERIFIED CUSTOMER
Bob was great. How ever I had an appointment for 11am. I arrived a little early only to find out that there would be a 2 hr wait. There was about 8 cars ahead of me and 3 behind me. Fact of the matter is I had an appointment for 11. Due to the fact I was told that there was a 2 hr wait I asked for the shuttle to take me home. How ever the shuttle never picked me up and I was in the waiting area for 2 hrs. Again he probably thought the shuttle had picked me up and scheduled me to pick up the truck at2. Had I not got up and gone to the service desk I would have been waiting in the waiting area till 2. It was a bad experience.
7/14/2024
Patricia F. VERIFIED CUSTOMER
My maintenance light is still on and the sticker that reminds you of your next appt is wrong. The mileage is far less than what my car has in it. I’m curious what else isn’t right. I didn’t get an oil change either
7/14/2024
Thomas B. VERIFIED CUSTOMER
Bob is always great.
7/13/2024
Kathleen T. VERIFIED CUSTOMER
As per usual, outstanding service - easy peasy! I really like knowing Bob’s familiar face and getting his help. Thanks so much.
Kay
7/13/2024
Joseph C. VERIFIED CUSTOMER
Samantha’s service was outstanding from the moment I arrived in the service area. She was professional, friendly and very informative about the service that would be performed by the service technician. She told me that I would receive an electronic update report regarding the work done on my vehicle as well as a video update and I received both just prior to Samantha sending me a text that my vehicle was ready. Samantha represents Sullivan Brothers Toyota extremely well!
7/13/2024
Edwin D. VERIFIED CUSTOMER
Long waiting with a appointment the appointment was at 10 an to 1 just for a oil change
7/13/2024
Kathleen G. VERIFIED CUSTOMER
Brought my car in for just a state indirection. Had a 10:45 appt and the car was not ready for 75 minutes - ridiculous.
7/13/2024
Janet F. VERIFIED CUSTOMER
OUTSTANDING and thorough customer service by Christian Small (as always)!!! I’ve been telling my F&F to ask for him. He explains everything and doesn’t rush through checking you out, which is greatly appreciated. Also, Rich D did a wonderful job servicing my car and actually took the time to talk to me about future services that Christian had mentioned. A big thank you to Jacqueline as well. She’s always so helpful and friendly whenever I call or come in. Between the 3 of them, they’re the winning trifecta for servicing my 4 Runner!!! Thanks again!
7/13/2024
Robert S. VERIFIED CUSTOMER
Job took under 1 hour, which wasn’t bad considering I was told you were having difficulty handling the high volume of customers that day. I did have a scheduled appointment just to receive a smart key, so the 2 hour wait time initially stated was not a good start for my first time at Sullivan service. I was pleased that my wait time didn’t turn out to be as long as initially estimated.
7/13/2024
Paul A. VERIFIED CUSTOMER
Had to wait over 2 hours for an oil change. The wait made me miss a later appointment
7/12/2024
John S. VERIFIED CUSTOMER
I am very happy with the service and my and vehicle is running as expected. It's the reason I keep going back to Sullivan Toyota for my vehicles service needs
7/12/2024
Aldine M. VERIFIED CUSTOMER
They kept me informed and didn't try to push extra services or sales on me.
7/11/2024
Larry F. VERIFIED CUSTOMER
Christian is a real pro.
7/11/2024
Denis R. VERIFIED CUSTOMER
Christian is the best professional and friendly
the dealership is outstanding Paul and John are great helping the customers in providing a fair deal and service they stand behind
Thank you all