Christian is always upfront, honest and easy to work with. Whenever I bring one of my cars in, I try to work with him.
7/1/2024
Sandra M. VERIFIED CUSTOMER
I had an AC cleaning and the service rep did not tell me there was a discount coupon that brought the price $30 less.
7/1/2024
Megan T. VERIFIED CUSTOMER
Bob Witt… great guy, 10/10 customer service every time.
6/30/2024
Debra H. VERIFIED CUSTOMER
Samantha was very professional & honest.
6/29/2024
Maureen V. VERIFIED CUSTOMER
My service contract had expired in Feb. and had 2 still on contract. They wouldn’t do an oil change for free to keep me as a customer for the 2 Toyotas in have. Tire change wasn’t even necessary bc I just had tires put on. Wish I knew when I made appointment bc I wouldn’t have wasted my time going there. Service guy was very nice but really did nothing to resolve other than giving me a # to call.
6/29/2024
Christine H. VERIFIED CUSTOMER
Great Job!
6/29/2024
Kathryn O. VERIFIED CUSTOMER
I waited 2 hours to have my tires rotated. Had a 4:30 appointment, arrived at 4:35 and waited several minutes to get checked in. Patti made me feel like it was a huge inconvenience that I was there, I even asked if it would be better if I came back another time but she said no since I was already there.
When I was checking out she asked if I was able to come earlier next time, which is fine, I'll have to leave work early. The thing that irked me most was that I HAD AN APPOINTMENT and had to wait 2 hours for a simple service appointment If she doesn't want me coming that late they should not schedule appointments past 4:00
6/29/2024
Robert W. VERIFIED CUSTOMER
In my emergency you had the right tire in stock and were able to get me on back on the road in a reasonable time
Thank you
6/29/2024
John K. VERIFIED CUSTOMER
Bob and the entire service team was focused and untiring during the diagnosis and repair. I trust them and appreciate them.
6/29/2024
Kevin S. VERIFIED CUSTOMER
Email sent to Dave Bellando explaining dissatisfaction.
6/29/2024
Donna H. VERIFIED CUSTOMER
I was told it would take an hour and a half for an oil change and it ended up being 2 1/2 hours and they did not even fill my tires. I saw people come after me and left before me. It was crazy. They shouldn’t over people and make them wait so long.
6/28/2024
Christine M. VERIFIED CUSTOMER
We brought my daughter’s car in to get a spare key made for her new, but used, car. The entire process was easy and quick. The employees were helpful and professional. We were very satisfied. Thank you so much!
6/28/2024
Susan M. VERIFIED CUSTOMER
Christian was polite and helpful!
6/27/2024
Endicott S. VERIFIED CUSTOMER
Bill is always good and easy to work with.
6/27/2024
Nancy P. VERIFIED CUSTOMER
Very professional
Always happy with the service at Sullivans
6/27/2024
Janet E. VERIFIED CUSTOMER
My service was suppose to be FREE, however, they tried to charge me $45. This is the second time they have done this to me. !!!
6/27/2024
Brian K. VERIFIED CUSTOMER
Great customer service! Super good dude. Thank you!
6/27/2024
Paul S. VERIFIED CUSTOMER
Excellent service.
6/27/2024
Charles (Cj). VERIFIED CUSTOMER
Top notch service as usual!!
6/27/2024
Meghan B. VERIFIED CUSTOMER
Bill was excellent!!
I hope he is my guy every time I come!!