not samantha, but the service overall was a bad experience. feel free to call me if you want to know. ****-****-xxxx eric
8/8/2024
Juan D. VERIFIED CUSTOMER
Very professional staff!
8/8/2024
Susan M. VERIFIED CUSTOMER
None
8/8/2024
David L. VERIFIED CUSTOMER
Great team! Thorough, efficient and kind! Great customer service!!!
8/7/2024
Carol K. VERIFIED CUSTOMER
Everything was great!
8/7/2024
Merideth K. VERIFIED CUSTOMER
Christian is excellent and always appreciate his courteous help.
8/7/2024
Brenda K. VERIFIED CUSTOMER
Great experience as usual!
8/7/2024
Eric C. VERIFIED CUSTOMER
Christian was awesome as always he takes care of Mr right away and is always professional
8/7/2024
Vincent G. VERIFIED CUSTOMER
Giving Patty the position she has was the best decision that Sullivan Toyota ever made. She is terrific!
8/7/2024
Diane H. VERIFIED CUSTOMER
Thank you.
8/7/2024
Kevin J. VERIFIED CUSTOMER
Thx Patty
8/7/2024
Frank A. VERIFIED CUSTOMER
Follows requests
8/7/2024
Christopher B. VERIFIED CUSTOMER
Christian was great. No issue there. Unfortunately there were other issues.
Initial appointment was overbooked/ Was told short staffed/ I explained how I was doing my part as a loyal customer in coming to Sullivan Brothers. I mentioned that there is another dealership (McGee) right in Hanover/ Was told that not only was I coming there for loyalty but also the attention to detail AND professionalism.
Initial appointment was rescheduled for Saturday AM/ Arrived earlyoil was changed quickly out the door reasonably quickly
Found significant oil leak on driveway Monday evening/ Forced to take Tuesday off from work to get car evaluate/ Brought it back Tuesday AM/ Was initially told that everything was tight and no leaks found. Was advised the would clean the oil in the heat shield and recheck/ Christian came back and told me that they ran the vehicle and found that the gasket was leaking/ Repairs were made.
Please contact me to further discuss it.
8/6/2024
Mary G. VERIFIED CUSTOMER
This was my third or fourth time at your service center and by far the best experience. Samantha made the difference. Pleasant and professional is possible. Thank you
8/6/2024
Gerns B. VERIFIED CUSTOMER
As long as Sullivan Brother's Toyota is doing their part (meaning provides the Service that im paying for ) than we ll be in good standing positions
That's the reason why i stopped doing business with my previous Dealership well after 26 yrs of partnership.
So you do your part..... and ill keep my part.
8/6/2024
Shanna B. VERIFIED CUSTOMER
Getting in touch with a service member was extremely difficult today. I called 3x with no call back and finally the last time the team member on the phone was able to help me. I was disappointed that it took from 9am the first time I called until 110pm to actually be able to speak with a service member which took me calling for the third time.
8/6/2024
Kyle Y. VERIFIED CUSTOMER
Quick, and explained everything very clearly
8/6/2024
Edward M. VERIFIED CUSTOMER
Bill made me feel informed and to rely on the company to service my vehicle in the future.
8/5/2024
Joann S. VERIFIED CUSTOMER
Efficient
8/4/2024
Edison S. VERIFIED CUSTOMER
Good and nice people, my shuttle home was pleasant I didn’t catch the man’s name but he was very personable and knowledgeable of the al surrounding area