Appreciate the job well done and the ride back and forth. Thank you.
1/7/2025
John K. VERIFIED CUSTOMER
Bob is a true professional. He listened to my requests and ensured that all of my requests were completed. I was kept informed of the status of my vehicle as I waited for it at the dealership. He also suggested I replace an engine filter. A good add to the service call. Completely satisfied with Bob’s support and Toyota service overall. Keep up the good work! Thx!
1/7/2025
Debra S. VERIFIED CUSTOMER
Everyone was very professional and friendly
1/7/2025
Karen M. VERIFIED CUSTOMER
I really appreciate the professionalism and kindness in servicing my car at SBT. Please extend my thanks to the crew in the bay for taking care of my car for me.
1/7/2025
Jacqueline M. VERIFIED CUSTOMER
My only complaint is when I made a 10:30 appointment for an oil change it shouldn’t take 3 hours but you had the shuttle and I went home and was satisfied.
Jackie
1/7/2025
Anne B. VERIFIED CUSTOMER
The service team is outstanding.
1/7/2025
Brendan T. VERIFIED CUSTOMER
Christian is the best!
1/7/2025
Sonja B. VERIFIED CUSTOMER
Unbelievable 10 car backup in the line of cars waiting SCHEDULED APPTS. Waited in line 20 min only to find out it would be a 2 hr wait for my SCHEDULED appt. Kept asking how this could have happened. Staff said they did not know but it had happened before. So totally unacceptable!!! We should have all received a 50% discount for the really bad computer or dept communications gliche that caused this to happen. Got a courtesy ride back home - thanks. Staff did not cause this - they did their best.
1/7/2025
Emily R. VERIFIED CUSTOMER
Thank you for taking care of my 4Runner! You guys are the best
1/7/2025
Jaymz W. VERIFIED CUSTOMER
Sauna was fantastic, well educated, communicative, and personable. My feedback would be to keep her around and treat her like the quality employee she is.
1/6/2025
Christopher S. VERIFIED CUSTOMER
Several items that were committed were not addressed or mentioned. Oil change service and the advisor were great though
1/6/2025
Randy T. VERIFIED CUSTOMER
Lack of communication, outrageous pricing and excessive repair time
1/6/2025
Anasta A. VERIFIED CUSTOMER
I went in for an oil change when I arrived I asked if I could also add an inspection sticker to my service. I was told that I needed four new tires and that there was a recall that they were going to correct. Bill said he would get me a few prices on the tires. I waited with my kids for a little over 3 hours. I never got the pricing for the tires nor was the recall corrected. So I literally waited 3 hours for just an oil change.
1/5/2025
Ruthann B. VERIFIED CUSTOMER
Bill was excellent.
However this was the second appointment for the 65,000 mile service.
When I arrive for my first appointment I was told that there would be two hours before they could get to my car so I could not wait. When I arrived today for my 1:30 appointment I was told that the wait time plus service time would be approximately 1 1/2 hours so I waited. Car was really at 3:30.
I understand delays and service taking longer than expected.However when there is a two hour and a one hour delay in scheduled service I believe the customer should be notified before they arrive. Thank you.
1/5/2025
Lisa G. VERIFIED CUSTOMER
Excellent service
1/5/2025
Lisa F. VERIFIED CUSTOMER
Great service representative :)
1/5/2025
Lisa W. VERIFIED CUSTOMER
The staff are amazing and were very kind and trying to be accommodating. I had a 10:30am appointment and it was not completed until 12:40. They were kind enough to shuttle me to a family members house nearby to hang out.
1/5/2025
Daniel M. VERIFIED CUSTOMER
SULLIVAN’s service department is very thorough and a pleasure to work with.
1/5/2025
Josh S. VERIFIED CUSTOMER
The service guy was fantastic and so nice. However, almost 3.5 hours for an oil change/tire rotation is absolutely unacceptable. I plan to call on Monday about it. I made an appointment a week ago for noon. I drop it off at 11:50, run an errand and come back at 1 and sit until 3:15. That is poor service. Was not told it would be that long and until I went and checked I was not updated.
1/5/2025
Richard H. VERIFIED CUSTOMER
Service was very good, but took over 4 hours. Patty was great! She is very engaging people person.