Findlay of Flagstaff has great customer service people working for the. Friendly, helpful, knowledgeable.
6/15/2025
Thomas B. VERIFIED CUSTOMER
Hallie made accommodations for me when I said that I needed the truck until they got parts and could begin work. Communications were great and added to my confidence that I was in good hands! I will recommend Findley Toyota to friends and family. I thank Hallie and the professional team at Toyota for a pleasant experience! My truck is running better than it has in years! Thanks! Thomas B
6/15/2025
Marlene J. VERIFIED CUSTOMER
Service was quick. And James was very helpful and kind and so was the shuttle driver. Thank you very much
6/15/2025
Jane T. VERIFIED CUSTOMER
James did a great job of finding out why my Grand Highlander was overheating and he fixed it.
6/15/2025
Sally D. VERIFIED CUSTOMER
It was amazing!
6/15/2025
Mark B. VERIFIED CUSTOMER
Considering that there was nothing really wrong with the car, it took way too long. I have had oil changes that took less time.
6/15/2025
Lydia K. VERIFIED CUSTOMER
Going to Findlay is generally a smooth experience. The appointment time length feels long compared to other places, but I understand it’s a dealership and the systems are run differently.
I have had many people from Findlay reach out to me to buy my truck back. I finally agreed to an appraisal when i had my last oil change. I thought the person’s name was Ian. However, when i got there and my vehicle was ready the appraisal had not been done.
At this time the staff assured me they could do it within 5 minutes, 10 minutes max. They spent about 5 minutes finding Joe. He agreed to appraise it and again said it would be 5-10 minutes. After 25 minutes i found him at his desk. He offered to call me back with an appraisal, as we had still not talked to a manager.
I called him once a couple hours later, no appraisal price.
Finally, late in the afternoon, he called back with a price.
Overall, there was no efficiency, lack of communication and organization, and a lack of time management.
6/14/2025
Kyra O. VERIFIED CUSTOMER
Thorough and communicative! Although I was perplexed because the key fab that was ordered for my car, wasn’t the one that I received after everything was completed to program my keyless entry…
The other fab works and I’m grateful for it.
Also, my car got a bath, that was an unexpected surprise that had me smiling when I left.
Thank you!
6/14/2025
Laine R. VERIFIED CUSTOMER
I truly appreciate John Serio’s attentiveness. He kept me informed about what services needed to be done, and answered all my questions. The whole team came through and had the repairs done on my car in recorded time! Thank-you!
6/14/2025
Michael D. VERIFIED CUSTOMER
Thank you
6/14/2025
Anthony E. VERIFIED CUSTOMER
Hallie was great! Answered my questions effectively and made sure I understood about upcoming maintenance events!
6/14/2025
Al S. VERIFIED CUSTOMER
Jimmy is a very nice guy and a seasoned veteran in the automotive industry. He has a well-rounded knowledge of both sales and service.
6/14/2025
Austin T. VERIFIED CUSTOMER
Yall are always amazing.
6/14/2025
Brian A. VERIFIED CUSTOMER
Very satisfied
6/14/2025
Scott H. VERIFIED CUSTOMER
He was right there to greet me and everything went as he said.
6/14/2025
Steve S. VERIFIED CUSTOMER
As I wrote before, **** was outstanding: attentive, pleasant, efficient