Although the service and installation of my lift kit was excellent the cost was a bit extreme. If Toyota is going to make off road vehicles they should put an effort into improving ground clearance. This lift should come directly from the factory
6/19/2025
Reuben H. VERIFIED CUSTOMER
James was very helpful and very informative.
6/19/2025
Maryellen D. VERIFIED CUSTOMER
Thank you to the advisor. Very helpful in our Toyota tundra care.
6/19/2025
Joy L. VERIFIED CUSTOMER
Jimmy was great, kept us updated very friendly.
6/19/2025
Erik S. VERIFIED CUSTOMER
Hallie was great!
6/19/2025
Elnajean B. VERIFIED CUSTOMER
Excellent service! Thank you! :-)
6/19/2025
Richard D. VERIFIED CUSTOMER
James Pellicciotti went above & beyond to meet my limited budget to stay on the road. The parts/mechanics team rose to the challenge w/ no loss to quality. Thanks all y’all!
6/18/2025
James F. VERIFIED CUSTOMER
Zachery Butler was the last person I had contact with. My service advisor was Michael Hanson, who explained the damage to my vehicle when I brought it in last Friday., Ordered the necessary parts and was able to schedule me for the next Tuesday and to my great relief told me that would be completed that day and that it would take approximately three hours. This was very important because my wife and I do not have a second vehicle. He also informed me that the shuttle could take me home and return me do to FindlayToyota when the work was complete. The work was completed in approximately the time I was told and the estimate for the parts and labor were just what he told me. This was another excellent experience with Service at Findlay Toyota. I have been taking my cars there for routine servicing for 15 years and have never been disappointed. The ability to make credit card payments at the service advisor’s desk is a nice convenience.
6/18/2025
Lucy R. VERIFIED CUSTOMER
Excellent ???? service x
6/18/2025
Paul S. VERIFIED CUSTOMER
**** was awesome. He explained everything to me completely. Was very comfortable.
6/18/2025
Mike B. VERIFIED CUSTOMER
James is excellent as is all your service staff
6/18/2025
Samuel S. VERIFIED CUSTOMER
John was very attentive and listened to my concerns
6/18/2025
Nicolas S. VERIFIED CUSTOMER
As always, Mr. James Hernandez delivers excellent customer service!!! V/r Nicolas M.Sablan
6/18/2025
Stephanie H. VERIFIED CUSTOMER
I never got an inspection report after my 20,000 mile service was complete. Although Zachary explained the policy to me, when I made an appointment online to have the “no cost” ToyotaCare service done, I was not aware this only covered the “green” service and not the “yellow” service. Toyota should be more transparent about this.
6/18/2025
William G. VERIFIED CUSTOMER
Y’all are awesome.
6/18/2025
Tricia M. VERIFIED CUSTOMER
John was exceptionally helpful.
6/18/2025
Irasena C. VERIFIED CUSTOMER
Everyone does a great job there
6/17/2025
James F. VERIFIED CUSTOMER
Diagnosed and described the damages, ordered the replacement parts, and arranged an appointment to have work completed the same . Important since we only have one vehicle and will arrange shuttle service. Couldn’t have asked for more.
6/16/2025
Carol K. VERIFIED CUSTOMER
I'm satisfied with the fact I was able to get my tires warranteed, the 6 hour wait time was ridiculous. Each time I went to ask for an update, he wasn't at his post. The technicians also put the white lettering on the tires facing outward when the tires already on the vehicle sare facing inward. I didn't have time to wait for them to fix it so I left. Maybe the next time I'm back for service they can correct their mistake.