Findlay Toyota Flagstaff Auto Repair Service

Very quick response. Thank you!@

**** was prompt, engaged and provided great customer service.

I y was an excellent service. Thank you for accommodating me for a walk in and it takes no too long to wait till it completed the inspection of my car

Good job. Good people.

Jimmy is excellent

Fan power cable was left unplugged after recall service. Luckily I had not driven far when I realized there was an issue. Service advisor was apologetic and handled the situation well. But again this is a situation that should not happen

My car wash was poorly done. Bugs all over the front bumper and windshield. I called and made an appointment at 1:00. When I arrived, no one had any records of me showing up.

My Tundra truck is not for trade! We love our truck. Nothing like our tundra!

I always get excellent customer service, **** was very helpful today thank you.

Good information relayed to me concerning oil change.

Great job

James was really good with communicating what to expect and keeping me informed about what was going on with my vehicle. I always have a good experience dealing with Findlay Toyota of Flagstaff and today was right in line with that customer service I'm accustomed to.

I love Findley! Done a lot of business there. Jotini is one of my favorite people in Flagstaff! However, this visit took over 2 hours! For an oil change! And that was with an appointment! I can deal with that as I know how things can get, but lack of detail is not acceptable. Allow me to explain. I was told my battery was in need of replacing, I declined and went right to Auto Zone for a replacement. When I opened the hood, I noticed that my TRD Air Filter housing was not closed with the strap I use to secure it. I have to use a strap, because in a previous visit to your service center, I believe, one of the techs broke the clips on the housing. By the time I noticed that, too much time had passed (between service dates) so I just rigged it, as the TRD housing is like $600 and those conversations are always difficult unless you notice something immediately. That’s why I ran the cam strap. Also, the strap was gone! To me this shows a real lack of detail. The tech had to remove said strap to inspect the filter, so they had to know to replace it. I’m glad I noticed the mistake at Auto Zone, as this could have caused some real damage. I already got lucky once with respect to the 1st incident. I’ve purchased 4 cars from Findley, used the service center exclusively and this time I was really let down. Of course all the associates I interacted with were more than courteous in true Findley fashion, so big praise there. I hope this honest review helps you in the future. Sometimes we all need a little “tune up” (pardon the pun).

**** was personable and reasonable. Good to work with and would be pleased to do so again.

Three hours for an oil change is absolutely ridiculous!! You need a warning on your website so that people know what they’re in for. I felt like I was held hostage at Toyota and was so relieved to finally escape!

-waited almost 2-1/2 hrs for what amounted to an oil change. Arrived ten minutes before my appt at 3:20, left at approx. 6:00 pm. -if I hadn’t looked for the customer service rep to get an update on my truck after more than two hours, I might still be sitting in the very comfortable waiting area -my truck did not get washed. I was not asked if I wanted a car wash. -Summary: I was a customer who was ignored until I sought follow-up.

I mentioned multiple times when making my service appointment and at my service appointment that my gas gauge had malfunctioned. Zachary told me that it happens and they didn’t need to check it. I asked him to make a note on my service file that I told him about the issue and that he said not to worry about it, he said ok sure and continued to push me out once my service was complete. While it may not have been a concern to your service department, that issue was a concern for me and I feel like it was ignored.

Disappointed though when I had to return due to software problem transferring service mode to driving mode

I’m satisfied

Service was fantastic from the beginning of the entire process. Staff was helpful , answering all questions. Great experience all around.