I was quoted 2 hours for a key change and planned my work schedule based on that estimate. I had to wait for 3.5 hours resulting in me canceling work, losing pay, and looking unprofessional. People have lives outside of their vehicle so incredibly irritated by the experience today. 375 for a key and even more in lost work. Will not be coming here for service again.
8/7/2025
Donna M. VERIFIED CUSTOMER
****
8/7/2025
Mary C. VERIFIED CUSTOMER
I’m super happy in the outcome. I know now my tires will be safe at any speed without question. I appreciated that Mike listened to my strange
tire symptoms and investigated my concerns. The service department went to work and now I am back on the road. Thank you Findlay and thank you Mike.
8/7/2025
Kim N. VERIFIED CUSTOMER
Hallie is an excellent service rep
8/6/2025
Ludovic P. VERIFIED CUSTOMER
Great friendly service, thanks Jimmy!
8/6/2025
Alice R. VERIFIED CUSTOMER
Hallie was great. Friendly and knowledgeable.
8/6/2025
Michael P. VERIFIED CUSTOMER
James always delivers an excellent product.
8/6/2025
Jesse R. VERIFIED CUSTOMER
I was most impressed with the courtesy that several employees demonstrated. Of course James is on top of the list.
8/6/2025
Chrissanne A. VERIFIED CUSTOMER
I needed unexpected repairs. I was waiting for something minor to be done. He quickly accompanied repairs, total explanation of needed repairs. Very efficient.
8/6/2025
Holly J. VERIFIED CUSTOMER
Was lied to multiple times. Not happy with service or customer service.
8/6/2025
Julie T. VERIFIED CUSTOMER
I don’t understand why the dashboard settings are not reset to what they were previously
8/4/2025
Edlin D. VERIFIED CUSTOMER
Zachery and the team at Findley Toyota are always great and extremely helpful.
8/3/2025
Laura K. VERIFIED CUSTOMER
Excellent good customer service
8/3/2025
Chase E. VERIFIED CUSTOMER
Horrible experience. The service tech tried to charge me for cabin and engine air filters that were supposed to be covered under my maintenance plan. I spent an hour being directed between service and finance trying to get in writing what was covered under my prepaid maintenance plan. Service finally conceded (or realized) that the filters were covered and put them in for me, but no one (service or finance) was able to find the exact details in writing of what was covered under my prepaid maintenance plan. My first year at this dealership was ok - long wait times but the techs always knew what was covered in my plan and went over it with me. This last year has been absolutely horrible. The time before this I brought it in for the 60k routine maintenance that comes with my plan, and I waited around for 5 hours for them to rotate my tires and skip everything else. This time was even worse, my car was there from 11-5, and they didn’t acknowledge that the filters were covered until I was checked out, and then they took the key back and put them back in. I am most frustrated with the fact that I still do not have documentation of what is supposed to be covered in my maintenance plan as I no longer trust this dealership.
8/3/2025
Sally M. VERIFIED CUSTOMER
Great customer service with Hallie
8/3/2025
Jerry C. VERIFIED CUSTOMER
Thank you Des for listening and understanding the reason I was there.
8/3/2025
Hunner C. VERIFIED CUSTOMER
Very nice 10/10 they do great work
8/3/2025
Rachel B. VERIFIED CUSTOMER
2 1/2 hours for a oil change and tire rotation is a little excessive. Zack was great but little to no communication until my husband paced back and forth past his desk after being there for 90 minutes. 3:30-6:00 pm with an appointment.