It took a 2.5 hours to get my truck back from an oil change and wash. That defeats the purpose of having an appointment. Also apparently there was a “promise time” for my truck to be done with a car wash. Not only did my truck not looked washed but after being assured that my truck would be waiting for me in the bay after its was washed. I waited an hour for my truck to come to the bay. I finally went to the service reps and asked where my truck was. Not only did they not drive it to the bay but had me look for my truck next to the car wash. Apparently it was washing but never brought up to the bay. So disappointed.
6/8/2025
Raquel C. VERIFIED CUSTOMER
Thank you Findlay Toyota for your help in address my concerns. Once I parked and got out of my car your staff provided great consumer service to me and made me feel welcome and heard.
6/8/2025
Paul C. VERIFIED CUSTOMER
A waste of almost 3 hours of my time.
6/8/2025
Virginia J. VERIFIED CUSTOMER
I always get attentive service at this dealership! James is a good service agent.
6/8/2025
Bryan E. VERIFIED CUSTOMER
We love Hailey! She answers our questions, is very thorough, and we bring all our Toyotas to her!
6/8/2025
David P. VERIFIED CUSTOMER
Brought in three vehicles for oil, change inspection and rotation not sure if two of them were rotating cause I can’t tell by the way or the tires but the third one definitely wasn’t talk to service advisor. He assured me that it was done. It was not done the last time. I had an oil change either so I checked it definitely was it obvious that it was not done as a service advisor to call me in the next day to set up a time to get them rotated never heard from him
6/7/2025
Mimi C. VERIFIED CUSTOMER
**** was excellent and knowledgeable!
6/7/2025
Pamela K. VERIFIED CUSTOMER
Isaac was also extremely helpful, teaching about the features on our car, even though he was to go home.
6/7/2025
John S. VERIFIED CUSTOMER
Appreciate what James showed me on how to jump start my hybrid if needed again.
6/7/2025
Natasha D. VERIFIED CUSTOMER
Thank you for the truck’s services and helpful staff.
6/7/2025
Curtis C. VERIFIED CUSTOMER
Did a 5 tire rotation when I asked. Was straight up when asked about future repairs.
6/7/2025
Barbara F. VERIFIED CUSTOMER
Friendly, efficient service from James!
Barb
6/6/2025
Archie K. VERIFIED CUSTOMER
No need to be contacted
6/6/2025
Gerald T. VERIFIED CUSTOMER
Keep up the great service!
6/6/2025
Tyler K. VERIFIED CUSTOMER
**** was very nice and I felt very welcome at the shop. The work took about an hour and a half and they even washed my car afterwards. I will definitely be coming back. Thank you for the great service ****!
6/6/2025
Paul B. VERIFIED CUSTOMER
My service appointment went very well. John did a thorough job.
6/6/2025
Paul R. VERIFIED CUSTOMER
Great job **** keep it up!
6/6/2025
Joseph N. VERIFIED CUSTOMER
Excellent service
6/6/2025
Duane J. VERIFIED CUSTOMER
My appointment was scheduled for 3:00, was told they weee running behind and that the oil change would take 2 hours, ended up being 2.5 hours before I was leaving, no car wash, I appreciate all the folks at Findlay but come on, my time is important as well