First of all, I just went in for an oil change, and they took eight hours to change my oil Just because I didn’t have an appointment. I own many cars. I never had this happened to me ever and I don’t appreciate that. We turn it in at 7:30. Am I didn’t get it back until 430 P.M. for that, I can go to either Jiffy Lube or Valvoline, and they’ll change it within an hour…..
Sincerely, Dolores María Trejo
9/14/2025
Michele F. VERIFIED CUSTOMER
Service was great. Thank you for taking care in my vehicle.
9/13/2025
Sandy S. VERIFIED CUSTOMER
Hallie kept me informed on my vehicle and that’s important to me.
9/13/2025
Mary M. VERIFIED CUSTOMER
Great attention, friendly and efficient.
9/13/2025
Carina F. VERIFIED CUSTOMER
**** is great to work with! Easy-going but yet very communicative. I request him every time as my service advisor!
9/13/2025
Marilyn L. VERIFIED CUSTOMER
Very friendly and caring service workers. I was grateful that they found a nail in my tire and fixed. I travel a long ways so I may have been in real trouble had they not found it. Thank you Findlay service department!
9/13/2025
Phyllis B. VERIFIED CUSTOMER
Hallie is a keeper . Thank you
9/13/2025
Chelsey O. VERIFIED CUSTOMER
Jimmy is great, I would recommend him as a service advisor to everyone!
9/12/2025
Raul B. VERIFIED CUSTOMER
Jimmy is a pleasure to work with. He is knowledgeable, professional and personable. Making sure to understand what the problem is and insuring service is completed successfully.
I would like to call attention to your staff who does the initial intake of the vehicle. The past (3) times we have encountered individuals who are less than accommodating and at times dismissive. Creating a feeling that they are doing us a favor. The overall environment feels different from when we purchased 4 Runner.
9/12/2025
Shonto B. VERIFIED CUSTOMER
Jimmy was my service man and I’m happy with his handling of the whole process . I am very satisfied with how my truck feels and runs.
Thank you
9/12/2025
Theodore F. VERIFIED CUSTOMER
Thanks
9/12/2025
Kurt S. VERIFIED CUSTOMER
Cordial and professional
9/12/2025
Carol J. VERIFIED CUSTOMER
Great service by Randy!
9/12/2025
Kevin M. VERIFIED CUSTOMER
All good
9/11/2025
Jessica T. VERIFIED CUSTOMER
Tyler is fantastic and authentically cares about the customers and other employees. I recommend Findlay Toyota to everyone I know.
9/11/2025
Anthony W. VERIFIED CUSTOMER
N/a
9/11/2025
Clay M. VERIFIED CUSTOMER
Send questionnaire by email
9/11/2025
Stephen R. VERIFIED CUSTOMER
Great customer service and very thorough
9/11/2025
Jeffrey A. VERIFIED CUSTOMER
James took care of the recall on my Tacoma explained what was being done and finished in the time he promised.