Mike has been very good with my first 3 visits but this visit when it came for my signature on the paperwork he tried to upsell me with. Store balancing and an alignment for 239 or something. Totally destroyed his credibility.
I remember Zack telling who ov er sold the labor on my tundra to the repair the wiring harness under the air intake. The book said 3 and he raised it to 5 hours. I shared the information with Tyler but I doubt if Zack’s dishonesty was checked.
It’s really not difficult to run an honest business. You’ll be more productive in the long run.
I’m not looking forward to the next service interval and I would never allow my wife to enter your service dept alone.
Tom Henkes
9/24/2025
Jennifer W. VERIFIED CUSTOMER
If I could, I would request **** every time I get service. He was very efficient and responsive. I had a lot of questions and he was patient, thorough and helpful.
9/24/2025
Peter A. VERIFIED CUSTOMER
James has been fantastic.
9/24/2025
Duane W. VERIFIED CUSTOMER
Oil change was less time than expected
9/24/2025
Pearl B. VERIFIED CUSTOMER
Zachary is a great customer friendly employee! He took time to go over and explain to me the service I would be getting on my vehicle. After my vehicle was serviced, he went over the service exit report with me to my satisfaction. I will be returning my vehicle for further work. Great job, Mr. Butler!
9/24/2025
Byron E. VERIFIED CUSTOMER
Jimmy was very attentive and efficient. I arrived to my scheduled appointment early, and Jimmy was able to squeeze me in right away, and get my vehicle serviced earlier than expected. Thank you Jimmy.
9/23/2025
Evelyn R. VERIFIED CUSTOMER
Excellent job. Five stars to James and Tyler.
9/23/2025
Ella A. VERIFIED CUSTOMER
Thank you very much
9/23/2025
Earl H. VERIFIED CUSTOMER
Good
9/21/2025
Andrea L. VERIFIED CUSTOMER
Thank you, I do trust the service that your company provides.
9/21/2025
Karina C. VERIFIED CUSTOMER
Hallie was amazing from the start. With her friendly approach, great communication, and understanding of our needs, she made the whole process awesome. As a mobile nurse, I need my car well taken care of for reliability and safety. Findlay Toyota always exceeds our expectations and allows us to have peace of mind knowing they’ll take great care of us. Thank you, Hallie and crew! You all are appreciated.
9/21/2025
Natisha H. VERIFIED CUSTOMER
I appreciate his kind manner and following up on my paid service for oil change. Thanks so much
9/21/2025
Bruce B. VERIFIED CUSTOMER
The service was good. However I waited an hour for a ride from the shuttle driver.
9/20/2025
Brent M. VERIFIED CUSTOMER
I live in Texas but like y’all taking care of my vehicles!!! Always been very efficient and courteous!!!
9/20/2025
Charles C. VERIFIED CUSTOMER
Randy did a fantastic job . Excellent communication and did his very best to make an expensive repair as affordable as possible.
9/20/2025
Llewellyn C. VERIFIED CUSTOMER
Good and very polite workers , thank you.
9/20/2025
Jennifer R. VERIFIED CUSTOMER
Thank you, Morgan!
9/20/2025
Daniel O. VERIFIED CUSTOMER
????
9/20/2025
Richard S. VERIFIED CUSTOMER
**** was great. He got me an appointment time that worked out great which is tough with my schedule and walked me through the process.