Took my vehicle in for a 25,000mile service. And experienced a very poor visit to the dealership. I came into my service expecting my 25,000 mile service, my brake line recall, tires rotated, and an inspection of the overall condition of my vehicle. knowing my warranty is expiring soon, I expected a couple of notes in the inspection of some damaged parts I already know about. and an answer if they could be covered under my warranty. But the inspection came back with every category checked “ok” (green). When I went to pick my vehicle up, I specifically asked about damage to my driveshaft and they told me it was not flagged in the inspection and that I would have to make another appointment for them to look at it. When this was a big reason why I even made an appointment in the first place. If my tires were even rotated it would have been very accessible to see. On a good note, my vehicle was in and out, but poorly done land very half a**ed.
8/13/2025
Jeff L. VERIFIED CUSTOMER
Super professional and courteous
8/13/2025
Myron S. VERIFIED CUSTOMER
Professional experience
8/13/2025
Matthew W. VERIFIED CUSTOMER
Thank you Jimmy, you made this experience much better than it could have been.
8/13/2025
Caleb B. VERIFIED CUSTOMER
The team did a great job. We always appreciate working with Toyota.
8/12/2025
Findlay Toyota. VERIFIED CUSTOMER
good
8/12/2025
Steve C. VERIFIED CUSTOMER
There’s two things….
One, my driver floor mat was unhooked when I got there because it was really dirty from a weekend trip and I wanted it vacuumed. When I got it back from service it was not fully vacuumed and it was not hooked back on despite the receipt saying it was inspected.
Two, on my last service I had three thousand dollars worth of work done replacing the lower control arms. I continued to notice a knocking sound coming from the front left wheel. I inquired about it today with the service advisor and a cracked sway bar link boot. I’m disappointed this wasn’t found when the entire front suspension was just worked on.
Please feel free to correct me if I’m wrong about the sway bar link boot but with this and the floor mat, my confidence is a little shaken. If you look at my account, you’ll see this van is serviced nearly 100% at a Toyota dealership.
8/12/2025
Holly J. VERIFIED CUSTOMER
Lack of professionalism by staff.
8/12/2025
Myronna G. VERIFIED CUSTOMER
Customer service was great! Thankful that they were able to service my vehicle without an appointment due to the urgency of what needed to be fixed. Thank again!
8/12/2025
Marcus Y. VERIFIED CUSTOMER
Noise coming from passengers front tire that was just fixed n picked up on 8/9/25. Sounds like the breaks are not releasing or its rubbing when in motion.
8/10/2025
Phyllis B. VERIFIED CUSTOMER
Quin is a keeper !! He was absolutely great!! Never boring and answered every question! Thank you for everything . So happy.
8/10/2025
Mike B. VERIFIED CUSTOMER
Always great service
8/10/2025
Jackson W. VERIFIED CUSTOMER
Hallie is the best!
8/10/2025
Tyler C. VERIFIED CUSTOMER
400 dollars to remove license plate screws is excessive. I would have appreciated them trying to remove it at least.
8/10/2025
Tim L. VERIFIED CUSTOMER
Hallie was perfect. I had no worries and everything was taken care of.
8/10/2025
Florinda J. VERIFIED CUSTOMER
Very thoughtful and respectful to me.
8/9/2025
Everett A. VERIFIED CUSTOMER
He was a helpful person.
8/9/2025
Isadore T. VERIFIED CUSTOMER
????????
8/8/2025
Sally P. VERIFIED CUSTOMER
Good communication by text, very helpful
Good service with respectful manner
My vehicle is nice and clean
Thank you
8/8/2025
Klara L. VERIFIED CUSTOMER
I was very satisfied with the service I received thank you very much