Zach was great to work with. Kept me up to date on everything going on with my truck. Definitely great service all the way around!
8/25/2025
Kamie F. VERIFIED CUSTOMER
Somehow scheduled my service in the wrong city…not even sure how I did that since I didn’t even know I could go to Prescott for service. When I showed up at the Flagstaff dealership and said I had an 11:00 no one acknowledged that…when I finally asked at 12:15 why my car was still not getting serviced was told it would be brought in at 2:00 done 2:30, 3. When I asked why when I had an appt that’s when I was told it was
In Prescott. Would’ve been better to know before sitting at the dealership for 1 1/2 hours…we were early. Had to reschedule. I live 90 mins away from flagstaff.
8/25/2025
Amber J. VERIFIED CUSTOMER
We were 4th in line for service. Our appointment was set for 745 AM for a OIL CHANGE. Multiple cars - more than 6 were taken before us We live almost 2 hrs away from flagstaff.. No one check us in, no one checked on us. We got out of the vehicle and asked and were told someone will have us sign something. So we went back in our vehicle. 10 more minutes went by and no one approached us AGAIN. My husband got out and asked again and we were told “oh we didn’t know no one checked you in”. Then after our services were completed, I double checked the paperwork and wondered if we even got an oil change done. We called and were told that we don’t need an oil change and we can go without one for 10,000 miles. So basically, our time was wasted, we waited 4 hours for just a tire rotation and no oil change. So now I have to change my own oil. Thanks very much for the service. lol.
8/24/2025
Donald H. VERIFIED CUSTOMER
Your alignment tech was awesome! He did a nice job! Well done!!
8/24/2025
Michael D. VERIFIED CUSTOMER
I’ve had 3 Toyota Care services done on my 2024 4Runner at your service center. The admin staff is great, but all 3 appointments have taken excessively long to complete- 2+ hours for a simple oil change or tire rotation. The dealership where I serviced my last 4Runner took 30-40 minutes for the same services and inspections. The technician and scheduling side of your service department is disorganized and doesn’t respect the time of your customers.
8/24/2025
Charlotte H. VERIFIED CUSTOMER
Great service person- very helpful and personable
8/23/2025
Angela F. VERIFIED CUSTOMER
I use Hallie for all of my car needs. She’s professional she’s courteous, friendly and I really appreciate her working with me and answering my questions.
8/23/2025
Robert B. VERIFIED CUSTOMER
Zachery provided stellar service. I look forward to working with him and your team again.
8/22/2025
Ivan S. VERIFIED CUSTOMER
Jimmy is always great to work with.
I would highly recommend him.
8/22/2025
Mike B. VERIFIED CUSTOMER
Your service and staff are always super. Haiiie brightened up my day.
8/22/2025
Ralph W. VERIFIED CUSTOMER
Don't call for an 8:30 appt and not take my car back for 3 hours
8/22/2025
Frank L. VERIFIED CUSTOMER
The Toyota in Phoenix gives TWO PM s for. $120. You only one
8/22/2025
Fernando B. VERIFIED CUSTOMER
The door handle on the driver side of the roof is making noise by pulled on by the mechanic person while I drive it and I have never used that part, other than that the oil change is good
8/21/2025
Reg P. VERIFIED CUSTOMER
Outstanding service
Randy and the entire service team located and installed an item of equipment for my 1995 T100….
Keep in mind that Findly Toyota will service your Toyota no matter how old it is…
8/21/2025
Stephen M. VERIFIED CUSTOMER
**** was very cordial, very helpful, knew his material well, and I couldn’t be happier with him and his work.
8/21/2025
John F. VERIFIED CUSTOMER
Thanks Randy
8/21/2025
Timothy W. VERIFIED CUSTOMER
Mike did good job even though it was difficult time sensitive situation.
8/21/2025
Mary B. VERIFIED CUSTOMER
I'm always pleased with the service I receive at Findlay Toyota. **** was very helpful in helping me today, he explained everything to me where I understood it. He has very good customer service skills. Thank you all for the good work that you do.
8/21/2025
Steven V. VERIFIED CUSTOMER
Zach was super easy to work with and exceeded all expectations for this appt.