Brought truck in for brake recall fix. The brake line was damaged and lost fluids for a wk. Didn't notice until the warning light on low brake pressure illuminated. Took it back in and hope it is done correctly this time
10/8/2025
Thaddeus P. VERIFIED CUSTOMER
Despite technical difficulties that rendered the billing and paperwork portion of the business all but inoperable, Hallie - friendly and personable as always - kept me informed of the minute to minute progress. Because of her history of being unfailingly kind and genuine, I was able to leave the store with a solution that I wouldn't have trusted most people in her job to facilitate after I'd left the store. Technical difficulties are just life nowadays so it'd be pretty silly to be upset with anybody about that. I've only ever dealt with Hallie H and Ian R with any regularity. whoever made the decision to hire those two knows what they're doing. I appreciate it. Y'all take care.
10/8/2025
Sandra W. VERIFIED CUSTOMER
Randy was wonderful and answered all questions I had. The service was done quickly and well.
10/7/2025
Charles C. VERIFIED CUSTOMER
Great employees very kind and helpful
10/5/2025
Abby H. VERIFIED CUSTOMER
Hallie was super great and made me feel a lot better after my inspection, helping me understand the issues and how they impact the way my car drives and the importance of getting certain repairs vs others. Overall a very pleasant experience with her and the team. A little disappointed with the prices I was quoted for repairs though and I’ll most likely be going to a different shop to get them done.
10/5/2025
Alice R. VERIFIED CUSTOMER
Hallie is great!
10/5/2025
Gary H. VERIFIED CUSTOMER
Disappointed the lug nut was a different color (black) instead of grey due to it being out of stock. I still had to pay $78 even though labor was not added to compensate the lack of inventory.
10/4/2025
Deanna H. VERIFIED CUSTOMER
Everyone was very nice
10/4/2025
Susan M. VERIFIED CUSTOMER
She was efficient, straight forward and clear. Good customer service.
10/4/2025
Mike M. VERIFIED CUSTOMER
Hallie is number one!
10/4/2025
Amanda S. VERIFIED CUSTOMER
Zach was great and everyone was very friendly. I did not wait long. Great service
10/4/2025
Betty C. VERIFIED CUSTOMER
Will watch for the texts
10/4/2025
Karen S. VERIFIED CUSTOMER
Completely satisfied
10/4/2025
Venora D. VERIFIED CUSTOMER
i was told i was getting 3 complimentary oil changes, and I was told i used it up after i only got 2 oil changes.
10/4/2025
Sarah H. VERIFIED CUSTOMER
No comments.
10/4/2025
Michael T. VERIFIED CUSTOMER
Satisfied
10/4/2025
Carrie M. VERIFIED CUSTOMER
Zach was great! Thank you!!
10/4/2025
Gabor M. VERIFIED CUSTOMER
Thanks, the service experience was great with Jimmy! 5 stars! One improvement proposal for the service in general is to move the vacuums to a different location - it makes the experience cheap and negative (vs professional and welcoming) to park next to a vacuum and listen to the noise when arriving.
10/3/2025
Nancy B. VERIFIED CUSTOMER
Efficient, helpful…. Car was done quickly
10/3/2025
Steven H. VERIFIED CUSTOMER
Randy was very professional and helpful. He explained everything in detail as to what my vehicle needed and my vehicle was completed in athe time he said it would. Highly recommend Randy and Findlay Toyota for service on vehicles.