Findlay Toyota Flagstaff Auto Repair Service

Hallie was incredible! Knowledgeable and communicated easily. 5 stars service!

Hallie was friendly and answered all my questions clearly! I had a great experience

We appreciate Zac…!

James is always so pleasant to deal with. I always try to schedule with him . He is a great asset to your team.

**** has been my advisor on many occasions and he's always been courteous and efficient in managing my service.

All good!

I had to drive from an hour away for the appointment and they want me to come back in tomorrow to put it in when it’s a five minute job I’ve done myself. So I have to drive nearly two hours, over the mountains, because no one was there that could do something I could do?? I wasted my money. I had the car in there last week for the same exact problem but they couldn’t find anything wrong, but the very next day the check engine light came on so if I’d waited an extra day I would have saved a lot of money. Also, I had hid my laptop in the back under something and when I got the car back, it was exposed, my back pack with my important documents was open, and other things looked like they were gone through. Honestly, I’m actively in the market for a new car and after this experience am pretty convinced I’m not going to buy another Toyota. I want something that doesn’t need to go to a dealership to be fixed. I think I may just trade this in elsewhere tomorrow and not bother fixing it, because I don’t trust your mechanics anymore. They also seemed to be disputing what I said to them repeatedly. That’s not how you treat a customer. I brought my car in with the same exact issues twice, but did the mechanic ask me personally what I was experiencing? Did he ask more questions that might help him troubleshoot it? No. I’m going to buy a vehicle I can make my repairs myself and take it mechanics that charge a reasonable amount. I spent tens of thousands on maintenance on this vehicle, always keeping it up to date, and found out now that a new buyer can’t even see that? If didn’t help trade in value at all? Not doing this again. So, I guess I’m beyond not satisfied. I think this was the straw that broke the camel’s back and just at the time that I’m looking to buy something new.

The service guy was not very cool. When approached him to ask about my maintenance coverage he was not very receptive. Because I didn't know who was my service guy, I approached a different guy first who was very helpful and guided me to who was my service guy. As well when I went to inform him that I was going across the street to shop and let him know my son would be there, he just gave the attitude of ok whatever. I'd never had an experience like from any of the staff until today. If he had something going on, I can understand, but should be still be professional. Aside from that, all went fine. Thanks.

**** was awesome! The best service advisor I've had at Findlay!

Personable & efficient

Hallie was professional, informative and kind. I loook forward to working with her again!

Thank you

Always seems like I am a ****. Everytime, after I am waiting for 1-3 hours past my predicted time, it magically becomes available as soon as I call. Was told about two parts would take about a week to get in. About a month later, I called parts to confirm my parts were in. Left two messages. Ended up calling back after the weekend to schedule an appointment. Then told the next day that the parts were in by Zach. Tbh, how long were the parts sitting there? When discussing my frustration with my wife, another guest chimed in, identified the rep and shared similar concerns.

Hallie was super awesome, and incredibly helpful. Would like for her to be my go-to advisor in the future.

It was explained to me that the oil were changed every 10,000 miles. I thought it was changed every 5000 miles…

Thank you, Des.

Great service. Love my RAV4

**** is a good representative of your dealership.

Jimmy was great and easy to talk to on all my questions he answered

Great service