James was absolutely awesome, and my service experience was amazing from start to finish. It’s always such a great experience whenever I bring my vehicle to Findlay Toyota. James is super professional, communicates everything clearly, and always makes sure my vehicles are taken care of and in tip-top shape. I honestly would give the experience 10 stars if I could. Thank you again for the excellent service!
5/27/2026
Barry B. VERIFIED CUSTOMER
your car wash does not dry. i end up spending 20 minutes wiping down my toy. and you got a new car wash a while back. fix it. why wash when you end up with water spots?
5/27/2026
Tina R. VERIFIED CUSTOMER
Didn’t vacuum out the car. Didn’t have the parts for the recall. Honda comps oil change when I have to bring my car in for something that is on recall. For shame.
5/27/2026
Wilhemina J. VERIFIED CUSTOMER
I came for an oil change or 25000 mile service on my Tundra and I got there at 945 becuz my appt was at 1015….i didn’t get out of Finley Toyota until 4 PM! Becuz I told the car representative to look at my horn becuz it won’t honk anymore…he forgot to put on service report. The horn issue was a safety issue so I waited. This is why I am not satisfied with the service today…I shouldn’t have waited this long. Becuz I had to cancel a doctors appointment also.
5/27/2026
Erik B. VERIFIED CUSTOMER
James Hernandez is a very nice and welcoming young man. His attitude is pleasant and he has a warm and welcoming smile. Give that guy a raise!
5/27/2026
Billy B. VERIFIED CUSTOMER
Was very quick, and was very great customer service. Appreciated that very much.
5/24/2026
Jacqueline Y. VERIFIED CUSTOMER
Hallue is always polite and helpful. She offers packages to save money, like for oil change. I'm thinking about it.
5/24/2026
Cambria C. VERIFIED CUSTOMER
Awesome 10/10 Service
5/24/2026
Ervin B. VERIFIED CUSTOMER
All went well. Hallie did great. 4runner is running fine. Thank you.
5/24/2026
Ryan B. VERIFIED CUSTOMER
Des did great. But i'm not sure why I have such extreme tire wear.When I just had an alignment done say few months ago..... Was my alignment done improperly???? Why do I need to replace all four tires now? Please let me know!
5/24/2026
William B. VERIFIED CUSTOMER
James did a great job for me. I was very impressed with the service I received. Your facility is beautiful and the staff very helpful.
Thanks a million.
5/23/2026
Gabriella M. VERIFIED CUSTOMER
Inside driver door handle has broken on the 2025 Tacoma TRD pro and the replacement part’s on back order. (This is the third vehicle this to come in to the dealership with a broken interior door handle. ) It’ll take over a month for the replacement part to be delivered to the dealership. In the meantime, I’ll using the outside door handle to open the door to get out. What type of image does that send to potential customers watching someone who already drives a top of the line Toyota Tacoma? That’s unsatisfactory for a company’s image. In turn, making the dealership look like they offer poorly made products and selling at top dollar.
5/23/2026
Wilbur S. VERIFIED CUSTOMER
Service was nice and fast. Good job Flagstaff Toyota.
5/23/2026
Moreen B. VERIFIED CUSTOMER
James was professional, answered all my questions and was kind and let me know that he had all the time I needed to talk with him. Best Moreen
5/23/2026
Carl B. VERIFIED CUSTOMER
Great job, as always!
5/23/2026
Kevin H. VERIFIED CUSTOMER
Zach and mechanics did a great job plus shout out to Oran for discussing future trade in on new Tacoma possibly end of year ????
5/22/2026
Emily F. VERIFIED CUSTOMER
Hailey was great! Very friendly and welcoming.
5/22/2026
Richard P. VERIFIED CUSTOMER
Hallie provides a very high level of caring
service. You are fortunate to have her on your
staff.
Rich Pauli