I know I have a Chevy truck, which I purchased from your dealership about eight years ago, I’ve always had you service the truck. I usually have to leave it overnight because you need to request parts to complete the service because it is a Chevy. This time I brought it in because a message light was on and there was other work that needed to be done. All that was accomplished was a very expensive oil change, and I was told that the rest of the work would have to be done at the Chevy dealership or somewhere else because you don’t carry Chevy parts. That’s OK I understand, but I brought this truck in for several years. I purchased it from Joe Gray and have been super happy with the truck and the service I’ve received in the past. But I will no longer bring it to Findlay, I will take it to Chevy or an independent mechanic. Thank you for the expensive oil change.
7/9/2026
Heidi P. VERIFIED CUSTOMER
James was very helpful and friendly.
7/9/2026
Anthony M. VERIFIED CUSTOMER
**** was great! ????
7/9/2026
Katharine C. VERIFIED CUSTOMER
James is always knowledgeable, courteous, and a pleasure to work with.
7/9/2026
Troy M. VERIFIED CUSTOMER
Great staff at This Toyota dealership.????
7/9/2026
Steven H. VERIFIED CUSTOMER
Service was as expected and Michael was very professional.
7/9/2026
Kazumi C. VERIFIED CUSTOMER
Thank you for your excellent service.
7/9/2026
Connor S. VERIFIED CUSTOMER
Simple, communicative and friendly.
7/9/2026
Megan C. VERIFIED CUSTOMER
**** is so kind and professional. Thank you ****!
7/9/2026
Timothy Q. VERIFIED CUSTOMER
Jimmy was an absolute star. We had a problem and he handle it professionally and perfectly to our complete satisfaction. Exceptional! Thank you.
7/9/2026
Tim R. VERIFIED CUSTOMER
Randy was very professional, knowledgeable and pleasant to talk with.????
7/8/2026
Andrew K. VERIFIED CUSTOMER
Very helpful
7/8/2026
Jane S. VERIFIED CUSTOMER
Waited over an hour more than promised for an oil change. Over 2 and a half hours. Unacceptable.
7/8/2026
Bonnie A. VERIFIED CUSTOMER
All is well but what kind of oil was used? Is it synthetic?
7/8/2026
Shannon E. VERIFIED CUSTOMER
Great customer service! Thank you.
7/8/2026
Alice H. VERIFIED CUSTOMER
Yes. Our vehicle was fine when driving. No vibrations and the steering is good. Thank you
7/8/2026
Felicita W. VERIFIED CUSTOMER
I like having Zachary as my service advisor
7/7/2026
Karen A. VERIFIED CUSTOMER
Mike is always very helpful and professional.
7/7/2026
Connor K. VERIFIED CUSTOMER
My check engine light is still on. I got a “tune up”, but I’m not confident that the issue with the misfires is resolved.