My appointment was at 130 and it took over 3 hours to do one oil change
6/15/2025
Na A. VERIFIED CUSTOMER
I love my Prius!!!
6/14/2025
Luis B. VERIFIED CUSTOMER
Chris was courteous and made sure the service was done as requested.
6/14/2025
Toni S. VERIFIED CUSTOMER
Chris greeted us with a smiling face and took care of us quickly and sent notifications of our services reports. Very well pleased with Chris. Hope we get him next visit to Toyota.
6/14/2025
Bob L. VERIFIED CUSTOMER
Chris was very customer focus,
Did a great job !!
6/14/2025
Sharon S. VERIFIED CUSTOMER
Chris was great. He provided excellent service. I am always satisfied with all you staff. They are great!!!
6/14/2025
Joe K. VERIFIED CUSTOMER
Solid experience. I’ll be back.
6/14/2025
Donald K. VERIFIED CUSTOMER
We are proud to be apart of the Toyota family. Thanks Larry Fee for an outanding job in the service department and customer care. We appreciate you!!!
6/13/2025
Denita P. VERIFIED CUSTOMER
Pricing was what we considered unreasonable. We were able to get a better price at Toyota of Cool Springs. They were willing to work with us on pricing and we traveled there to get our services today.
6/13/2025
Terrie C. VERIFIED CUSTOMER
Larry always is very professional and takes great care of me and whatever I need. Great customer service!
6/13/2025
Jacqueline B. VERIFIED CUSTOMER
Connor was amazing! I will be coming back because of the amazing customer service.
6/13/2025
Tony D. VERIFIED CUSTOMER
Chris was awesome.
6/13/2025
Elizabeth T. VERIFIED CUSTOMER
Chris was wonderful and the process went very smoothly.
6/13/2025
Susan B. VERIFIED CUSTOMER
I will be glad to complete a survey!
6/12/2025
Dave C. VERIFIED CUSTOMER
I’ve lived in Middle TN since 1999. I’ve dealt with a few Toyota dealerships since it’s the vehicles my family have always purchased. Experienced have been good to meh. Robert’s was exceptional. From creating an appointment with Karen, arriving and being greeted by two men at the desk who were friendly. Chris checked me in and Karen agains stepped up and drove me down the street. John in the preowned car department gave me a fair price for my Camry. I was sad to have to sell it but with a new job comes a company car and that’s why. I’ll be back. Robert’s has what I’m looking for when I’m going to spend money on a vehicle. well done.
6/12/2025
Kevin E. VERIFIED CUSTOMER
When I made the appointment I was told that it would be an oil change and a recall repair. I was charged $129 for an oil change. That is ridiculous!!! Upon examining my bill the labor charge was $58.15
I will not be back for an oil change at that price.
My last oil change was $107.68. The price of parts only changed a couple dollars. Labor was $40. I don’t know why the increase in labor charge.
6/12/2025
Sam D. VERIFIED CUSTOMER
Great service
6/12/2025
Danielle S. VERIFIED CUSTOMER
Chris was very timely in his communication and helped me navigate the warranty process with no issues. Thank you Chris. Fantastic customer service.
6/12/2025
John S. VERIFIED CUSTOMER
Too many texts about the service and especially when they start before I even leave the dealership. I can only give an honest impression a day or two later. This constant texting is making feel like it’s a form of strong arming to get a positive response. I don’t like that feeling. The constant texting may stop me from ever using your dealership again.