Made an appointment for 10:15 for an oil change and tire rotation. I left to run an errand, returning less than an hour later. My vehicle was repeatedly skipped over and I ended up waiting over 3 hour after returning to get my vehicle back, even after asking multiple times for an update on when it would be ready.
6/20/2025
Kendall K. VERIFIED CUSTOMER
I was there at an 11:30 appt. I approached the service ppl at 1:30 to ask how much longer. They then told me 2 more hours which would put me there from 11:30 to 3:30 which is ridiculous. I had to leave for another appointment at 3 without service. I bought my truck at Roberts but will never do any further business after the complete lack of customer service. If you know you are 5 hours behind, the simple solution is to tell the ppl the situation and ask if they want to stay or reschedule instead of making them wait with no idea.
6/20/2025
Susan L. VERIFIED CUSTOMER
Thank you! The staff was courteous and efficient.
6/19/2025
Jim B. VERIFIED CUSTOMER
Good experience. Thank you.
6/19/2025
Polly W. VERIFIED CUSTOMER
Very satisfied thanks
6/19/2025
Monique M. VERIFIED CUSTOMER
Chris Williams greeted me by name as soon I walk in, very professional well dressed always made eye contact
6/19/2025
Wayne H. VERIFIED CUSTOMER
I think Michael Hughes did really great job explaining everything the dealership was doing with my car.
6/19/2025
Curtis H. VERIFIED CUSTOMER
Everything was amazing with my service! Thanks Robert's Toyota and Larry for an awesome job!
6/18/2025
Mary M. VERIFIED CUSTOMER
I had to wait longer than I had hoped , but I know that was not the service departments fault . I left happy and confident that I was safe with a new tire , thanks to my warranty.
6/18/2025
Penny B. VERIFIED CUSTOMER
Great friendly staff
6/18/2025
Dennis B. VERIFIED CUSTOMER
It takes way too long for an oil change and tire rotation!
6/18/2025
Janet C. VERIFIED CUSTOMER
Nicest young man!
6/18/2025
Jacqueline T. VERIFIED CUSTOMER
The visit took over 2 hours. That is significantly more than I would expect a scheduled oil change and rotation to take. Larry was kind and helpful, but I was disappointed by how long it took. There were no available seats in either waiting area upon my arrival.
6/18/2025
Paul T. VERIFIED CUSTOMER
He was pleasant and professional. A pleasure to work with!
6/18/2025
Frederic S. VERIFIED CUSTOMER
I cannot identify Keren Griffith. Where does she sit and how would I have interacted with her? Larry Fee did well.
6/17/2025
Melinda S. VERIFIED CUSTOMER
Ok.
6/17/2025
Christopher S. VERIFIED CUSTOMER
Thanks
6/17/2025
Penny L. VERIFIED CUSTOMER
Timely and professional
6/17/2025
Jeffrey S. VERIFIED CUSTOMER
The only thing that I can say is I was just getting a regular service for my truck no tire rotation and it took 1 hour and 45 minutes and I get there 20 minutes early and I was next in line that seems a little bit long shouldn't have took longer than 30 to 40 minutes
6/15/2025
Nicole M. VERIFIED CUSTOMER
Thank you Toyota of Columbia team for y'all's time and service on my vehicle. Job well done!