Faulkner Toyota Trevose Auto Repair Service

I did not have a good service experience this time at all. I have been having problems with my back hatch not opening/closing since October. I took video of it in November. I arrive. My vehicle covered with ice, not my problem we had an ice storm the day prior. The service writer questioning me about ice being the problem (you can’t get a 24 hour turn around appt there so that was just ridiculous to start). Then begins to lecture that if a critter ate something that’s not covered under warranty so already know he’s prepping to not want to fix it. Then told him that I already googled and watched video on how to reset the hatch and that it worked for about 48 hours and started not working again (so most likely not a critter anyway). So an hour later they tell me my car is done and they did nothing. They got a sensor code but it was a “past code” or some crap and that the technician couldn’t replicate the problem. Told to bring it back if happens again or I can just pay for it myself. Number 1, I work for a living don’t have time to pull up every time my hatch isn’t working. Number 2, why should i pay, it’s under warrenty. So before I leave, I of course try the hatch which doesn’t work! Replicated quickly. Just because I’m a woman doesn’t mean I’m an idiot. So I went back in asked them to find the service writer and asked him to close the back hatch that I have been fighting to close for 2 months every time I buy groceries or take the dog in car. So then I was told the warranty manager agreed to order the part. It shouldn’t be that hard, it’s a 2 year old 55,000 vehicle with a broken hatch that had a sensor code.

Excellent care, full clear explanations.

Excellent service advisor!

Hole in tire. Took me right away. Very satisfied!

Everything went well, Chanell kept me in the loop and was able to get the car done when I needed it.

Service staff were great.

Thanks for fixing my car.

I had a good experience and would recommend Shannon to a friend.

Great process, was in and out on time. Chanelle was excellent

I had to drive from cherry hill and was kept waiting for one and a half hours.

Thanks

Shannon is just great and so is the mechanic who helped my heater fan was making a terrible noise. Turns out a critter had gotten in to the fin compartment and died there. Fortunately it did not chew any wires. I cannot say enough about Shannon and the mechanic who cleaned out the bones for and debris He is my hero.

My appointment was for 10:30 AM and I didn’t leave until almost 12pm. I don’t think an oil change should take an upmost for Almost 2 hours.

I don't like all these texts.

As as always you guys are the best

Thanks Shannon for your great service

Chanell was great. Very informative and always available for an update. The only one negative is the price of labor was way over the price of my parts needed. I will not be back for that reason.

I did not get the desired results I wanted. I was supposed to get a call from the service advisor. I requested for service manager yesterday and was told he was in a meeting. I was told I will get call yesterday about the issue but did not get. I am going to complain toyota itself directly. Less knowledgeable and wasting customer time. I am recently getting very bad service from you guys. I had been coming for the last 10-11 years continually . Your quality of service is not of a Toyota standard.

Always great service at Faulkner Toyota. I tell everyone about the great history I have with this dealership.

Rich and Cris did a great job - I was very happy