Great service appointment was on time couldn’t ask for anything more.
1/9/2024
Ulanbek J. VERIFIED CUSTOMER
I was satisfied with oil change and service, but they found problems with my upper left side control arm, this problem I have since Faulkner Toyota replaced my Truck Frame by recall, before frame replacement I never had clunking noise and noise started right after frame was replaced. I asked, check this problem Faulkner Toyota many times and previously they said everything fine, finally at this last service Mechanic found the problem he said upper control arm has excessive play, Toyota service manager told me that this is not related to frame replacement, but I think it is because this problem started right after frame was replaced, I hope Faulkner Toyota would consider to do this job under warranty of frame replacement. I hope I am not going to have accident before Faulkner Toyota take care this problem under warranty. Thank you!
Ulanbek J
1/8/2024
Jacqueline S. VERIFIED CUSTOMER
Shannon is a pleasure to work with!
1/7/2024
Nancy K. VERIFIED CUSTOMER
Yes I was very happy with my service
1/6/2024
Jerry S. VERIFIED CUSTOMER
Did a great job keep up the good work ????????
1/6/2024
Carol G. VERIFIED CUSTOMER
Everything was fine
1/6/2024
Michael R. VERIFIED CUSTOMER
I appreciate the service I received & the time it took
1/6/2024
Kimberly R. VERIFIED CUSTOMER
I have always found Shanon to be professional and helpful and I will continue to use your services
1/6/2024
Margaret H. VERIFIED CUSTOMER
Thank you Channell
1/6/2024
Robert N. VERIFIED CUSTOMER
I was over charged when I have a service contract. They refunded my points when I questioned it. Other than that everything was good. Very friendly and helpful.
1/5/2024
Emal K. VERIFIED CUSTOMER
Lengthy Wait for Oil and Filter Change Service!
I was the dealership for a routine oil and filter change service, an appointment that typically takes 45 minutes to an hour. Unfortunately, during my last visit, the service extended to nearly 2.5 hours. This prolonged wait is concerning, as it exceeded the expected timeframe and inconvenienced my schedule. Swift attention to service efficiency would greatly enhance the overall customer experience.
1/5/2024
Scott G. VERIFIED CUSTOMER
Great team taking care of my vehicle. The use of the iPad and videos were awesome and we're helpful in making decisions for the repairs
1/5/2024
Patricia F. VERIFIED CUSTOMER
Chanell was wonderful. Very professional & listened to my car problem & handled it with no problem. I felt great leaving the car dealer because my car was in perfect condition & I felt safe again.
1/5/2024
Serghei Z. VERIFIED CUSTOMER
Simple and easy, friendly and awesome!
1/5/2024
Robert W. VERIFIED CUSTOMER
N/a
1/4/2024
John M. VERIFIED CUSTOMER
Very convenient & pleasant visit.
1/4/2024
Deborah B. VERIFIED CUSTOMER
Extremely pleased. Everyone is courteous, knowledgeable and efficient.
1/4/2024
James F. VERIFIED CUSTOMER
Great staff
Shannon was professional and very knowledgeable
1/4/2024
John F. VERIFIED CUSTOMER
Tried to get me to purchase something that was not needed .I will not be using Faulkner for any more services. I just had my car aligned by tire city a week ago and I just replaced the wipers and you tried to get me to pay for an alignment and wipers