Jake is ready to help with your Lexus when and where he can this is very valuable of course two Lexus owners and Lexus dealerships I believe if he worked in any other areas for Lexus The quality of his work would be the same however I cannot at this time say the same for the mechanical work on my car although it’s a team approach it’s not always easy to figure out exact reason for any problems whichever might occurl
6/5/2025
Carolina B. VERIFIED CUSTOMER
Jesse is awesome and has my made my first time experience as a Lexus owner a forever Lexus owner. Thank you!
6/5/2025
Audrey B. VERIFIED CUSTOMER
Mr. Colon was very patient and honest regarding the work on my car.
6/5/2025
Ena K. VERIFIED CUSTOMER
Jake is awesome. Very helpful. Easy to talk to him. Quick response to my call or texting. I appreciate very much for rental car. Thanks Jake. I will definitely go back to Lexus in Santa Clarita branch.
6/5/2025
Rita V. VERIFIED CUSTOMER
Jessie was interested in my repair s and advised me on information that I needed and requested he was polite and kind
6/5/2025
Carolyn J. VERIFIED CUSTOMER
Jesse is very knowledgeable, understanding,professional , & a pleasure to work with. He went above and beyond in assisting me with my service appointment. I highly recommend him & his team for a job well done & I look forward to booking my future appointments with him.
6/5/2025
Larry M. VERIFIED CUSTOMER
He Didn’t try to upsell me on something Easy to work with and had my car in and out in no time.
6/5/2025
Patrick C. VERIFIED CUSTOMER
We’ve bought 3 cars from Lexus of Valencia. Scott and Bryan were my service advisors for decades. After they both retired, I was afraid I would not find another SA as good as they were.
Jesse and I clicked immediately. I knew right away that he was my new guy. Great service.
In addition, the service manager made a point of coming over to me to introduce himself.
Not sure what you guys are doing differently, but keep it up. It’s great.
6/5/2025
Stacey R. VERIFIED CUSTOMER
For starters I had a flat tire that you could not repair, because you stated it was not in stock. just on the face of that, this is a horrible experience.
The otherwise simple repair left me stranded. When you immediately offered me a loaner, you did not have EV options. So I was forced to borrow a car that required filling up gas. For which I spent over 40 because I live far away and had many errands to run. Note I had already purchased the entire warranty when I bought the car. I also wasted over two hours of driving back and forth to drop off the car and wait around for check in and check out. Miraculously, you ended up finding a tire late the same day. Therefore, all of this hassle was for no reason. Note that this is the second time you did not have a tire in stock for me.
This was, by far the most inefficient repair I've ever witnessed.
6/4/2025
Vanessa S. VERIFIED CUSTOMER
Jesse Colon was great! My car was serviced quickly . I did not wait long! Will definitely book with him again !
6/4/2025
Willie D. VERIFIED CUSTOMER
He's very approachable and lends his time without rushing. Very attentive to what I want.
6/4/2025
Melissa M. VERIFIED CUSTOMER
Jesse did a wonderful job.
I hate this car please buy it back for me.
6/4/2025
Marie B. VERIFIED CUSTOMER
Jesse is very nice to customers. Approachable, efficient and friendly.
6/3/2025
Giovanna B. VERIFIED CUSTOMER
Jake went above and beyond to make sure my vehicle was getting the proper service. Was very kind and attentive.
6/2/2025
Tani S. VERIFIED CUSTOMER
Satisfied customer so far
6/2/2025
Sandra G. VERIFIED CUSTOMER
I would like an estimate for my car.
6/2/2025
Sun C. VERIFIED CUSTOMER
Thank you, Jake
6/1/2025
Angella H. VERIFIED CUSTOMER
Jesse is excellent. We appreciate him
6/1/2025
Kelly O. VERIFIED CUSTOMER
Great service! The only place we will take our vehicle????
6/1/2025
Jeff P. VERIFIED CUSTOMER
The service advisor Jesse and his trainee J Acosta were very friendly and informative in service department.