Thank you for making the experience as pleasant as possible
6/28/2025
Arnold C. VERIFIED CUSTOMER
This is the first time I've met Jake, and he has been a pleasure to work with for our car service!
6/28/2025
Dennis S. VERIFIED CUSTOMER
N/A.
6/28/2025
Lorraine I. VERIFIED CUSTOMER
Our pick up of the vehicle was delayed by an hour after notification. We were ignored by Mr Colon for about an hour as we waited.
Service was below standard due to the fact, battery was found to have low CCA, recommend to replace battery. Colon at no time called to advise the replacement of the battery during service. Colon made the call himself not to replace battery during service and advised, I might want to replace battery once I noticed it was giving me problems.
6/28/2025
Lisa G. VERIFIED CUSTOMER
He was very nice providing great "old-school" customer service.
6/27/2025
David G. VERIFIED CUSTOMER
Jesse is great, the new impersonal AI system for booking time is very unlike the Lexus brand and more suited to bargain brand cars. If it continues to be as it is I will visit other dealers for my next car.
6/27/2025
Jenny G. VERIFIED CUSTOMER
Jack was very helpful loved my experience!
6/27/2025
Maria R. VERIFIED CUSTOMER
Jesse is cordial and provided me with excellent service!
6/26/2025
James D. VERIFIED CUSTOMER
Jesse was awesome as always!
6/26/2025
Samantha D. VERIFIED CUSTOMER
I'm a new customer to Valencia Lexus and appreciate the responsive
customer service.
6/25/2025
Elsa M. VERIFIED CUSTOMER
Great service
6/25/2025
Debra K. VERIFIED CUSTOMER
I truly enjoy working with Jesse! He provides great customer service and delivers on his promises!
6/25/2025
Brad F. VERIFIED CUSTOMER
Fast and well done
6/25/2025
Cynthia S. VERIFIED CUSTOMER
Thank you, everyone was very courteous
6/25/2025
Luzmaria N. VERIFIED CUSTOMER
Very satisfied with Jesse’s customer service. He is friendly, respectful and professional.
6/25/2025
Yuri I. VERIFIED CUSTOMER
Jake Melonas is very highly qualified specialist . He answered all my questions very professionally and gave me a lot of useful advice. As a client , I am very impressed by his intelligence and politeness .
6/24/2025
Rodrigo R. VERIFIED CUSTOMER
Jesse was very accommodating and helpful! So as the other employees
6/24/2025
Venius L. VERIFIED CUSTOMER
Very helpful and nice
6/24/2025
Cheryl T. VERIFIED CUSTOMER
Good customer service
6/24/2025
Taylor N. VERIFIED CUSTOMER
First time using Jesse. He was super attentive, I could tell he was on top of things and talking with him was a pleasure