When I returned to pick up my vehicle, I was told to wait in the lounge for Jesse only to be finally told that Jesse had left for the day. It would have been nice if Jesse had called or text me to say that he was leaving and I should complete my service with another service agent. I’m usually very satisfied with every aspect of Lexus customer service and repair, but this shouldn’t happen.
6/29/2025
Stacy H. VERIFIED CUSTOMER
Always fantastic service with Jesse.
6/29/2025
Yuji Y. VERIFIED CUSTOMER
Good Service
6/29/2025
Lee B. VERIFIED CUSTOMER
Pleasure to deal with
6/29/2025
Kathi B. VERIFIED CUSTOMER
Great service, Jesse!
6/29/2025
Ramon F. VERIFIED CUSTOMER
Jesse gave me a time that my car would be ready and at that time it was ready. Jesse was very professional!!!
6/28/2025
Wesley M. VERIFIED CUSTOMER
Amazing service, and great customer service from Jordanth. Thank you guys, far exceeded my expectations.
6/28/2025
Christine P. VERIFIED CUSTOMER
Jake was such a pleasure to deal with.
My last service person, I don't recall his name had no comparison as I did with Jake.
6/28/2025
Teofilo N. VERIFIED CUSTOMER
Jesse was very professional and knowledgeable. Communal communication was superb. Willing to work with Jesse again.
6/28/2025
Gabriela P. VERIFIED CUSTOMER
Thank you for making the experience as pleasant as possible
6/28/2025
Arnold C. VERIFIED CUSTOMER
This is the first time I've met Jake, and he has been a pleasure to work with for our car service!
6/28/2025
Dennis S. VERIFIED CUSTOMER
N/A.
6/28/2025
Lorraine I. VERIFIED CUSTOMER
Our pick up of the vehicle was delayed by an hour after notification. We were ignored by Mr Colon for about an hour as we waited.
Service was below standard due to the fact, battery was found to have low CCA, recommend to replace battery. Colon at no time called to advise the replacement of the battery during service. Colon made the call himself not to replace battery during service and advised, I might want to replace battery once I noticed it was giving me problems.
6/28/2025
Lisa G. VERIFIED CUSTOMER
He was very nice providing great "old-school" customer service.
6/27/2025
David G. VERIFIED CUSTOMER
Jesse is great, the new impersonal AI system for booking time is very unlike the Lexus brand and more suited to bargain brand cars. If it continues to be as it is I will visit other dealers for my next car.
6/27/2025
Jenny G. VERIFIED CUSTOMER
Jack was very helpful loved my experience!
6/27/2025
Maria R. VERIFIED CUSTOMER
Jesse is cordial and provided me with excellent service!
6/26/2025
James D. VERIFIED CUSTOMER
Jesse was awesome as always!
6/26/2025
Samantha D. VERIFIED CUSTOMER
I'm a new customer to Valencia Lexus and appreciate the responsive
customer service.