My only concern was getting in touch with the service department to find out the status of my vehicle. It took me hours
To get a response which was very frustrating.
7/4/2025
Art J. VERIFIED CUSTOMER
Jesse was amazing!
7/3/2025
Kirkland W. VERIFIED CUSTOMER
Excellent service and detail oriented
7/3/2025
T. Sri.. VERIFIED CUSTOMER
Done!
7/3/2025
Matthew P. VERIFIED CUSTOMER
Vehicle is up snd running well.
7/3/2025
Christian L. VERIFIED CUSTOMER
Jake was efficient and didn't try to up-sell me with unnecessary repairs.
7/3/2025
Elisa A. VERIFIED CUSTOMER
Very satisfied with my recent service! Thank you!
7/3/2025
Pramit S. VERIFIED CUSTOMER
Jesse is amazing.
He stayed in touch with me throughout Kept advising me on what’s the best option for me financially and for the car.
He took great care of me with the loaner and never rushed me into anything.
Great great guy!!
7/3/2025
Debra P. VERIFIED CUSTOMER
Jesse was very thorough and honest! His attention to detail made the service appointment easy. Thank you Jesse!
7/3/2025
Cindy M. VERIFIED CUSTOMER
Jesse was great…checked me in quick and was very personable .
7/2/2025
Jj P. VERIFIED CUSTOMER
Jhordanth was awesome. He kept me informed about my vehicle and had it ready on time.
7/2/2025
David P. VERIFIED CUSTOMER
Excellent job well done, shows care about our concerns and completes all any every questions we might have.
7/1/2025
Nelson A. VERIFIED CUSTOMER
Jake did a wonderful job. I will be coming to Lexus of Valencia in the future if you continue to employ personnel like Jake and continue to offer competitive pricing on service.
7/1/2025
Alexander T. VERIFIED CUSTOMER
Overall great experience
7/1/2025
Sangjun B. VERIFIED CUSTOMER
Thank you for your service
6/30/2025
Donald T. VERIFIED CUSTOMER
Great job Jesse!
6/30/2025
Gumaro R. VERIFIED CUSTOMER
I have not mer Jesse coli
Colin
6/30/2025
Ana G. VERIFIED CUSTOMER
Mr Jake was an excellent service consultant, he did what ever he was able to help . Lexus has excellent staff.
My complaint is all the bad reviews on 12 v bad quality . I wouldn’t expect to be stress if I don’t drive the car much or that I need to put miles on it otherwise my 12v battery dies . I have had other models ( not Lexus ) and never needed to stress or thin k if my car will turn on if or have an emergency any day and fine that I need to jump start battery.
Batteries need to be better quality. Many family members have Teslas and never needed to stress if their act will start . Lexus needs to see this issue to fine a trusting company to buy quality trusting batteries . Clients buy Lexus because they think it’s a trusting car. I am 71 yrs old and I don’t drive much and don’t put much mileage . I am terribly disappointed reading so many bad reviews on 12x battery.
I appreciate all the help and explanations Mr Jake gave me regarding these type of battery. Thank you Keyes Lexus for an honest employee MR JAKE ????????
6/30/2025
Alvaro R. VERIFIED CUSTOMER
Ali was the worst service manager i have ever had to deal with. I will be filing a claim complaint with corporate as well he was disrespectful and raised his voice to me and my sister. And when threatened to complain to corporate he said he was sorry. I wanted to purchase another Lexus car. But will not at this dealership and if asked by others I will express to them how horrible of an experience I have had. He needs to be fired.
6/30/2025
Lynn P. VERIFIED CUSTOMER
Jake was my service advisor, not Jesse, and Jake was very helpful and pleasant. The guest waiting room was very uncomfortable as it had no back support on the bench seat. I had back surgery and it requires the back support. We really enjoyed the old layout and the individual seating with arm chairs.