Jake has been great both with information and communication! He also has gone above and beyond to make my experience at Valencia Lexus a great one
7/14/2025
Jenifer M. VERIFIED CUSTOMER
Jesse was very friendly and updated me on my car’s status right away.
7/14/2025
Veronica M. VERIFIED CUSTOMER
The new program of the loaner car with Midways rental company I didn’t like at we were there over an hour waiting for the worker to come from across the street. The worker from was rude and complaining of being there. I didn’t appreciate the service I got from him. I don’t understand why Lexus changed the old system it was easier and better for the loyal customers of Lexus.
7/14/2025
Ivan F. VERIFIED CUSTOMER
Amazing service as always
7/14/2025
Isabella B. VERIFIED CUSTOMER
Jhordanth Acosta did an excellent job of coordinating service. The car looks and feels great.
7/14/2025
Christina L. VERIFIED CUSTOMER
Jhordan was helpful and friendly.
7/13/2025
Thomas M. VERIFIED CUSTOMER
Hector demonstrates a strong understanding of the subject matter and consistently provides exceptional customer support.
Thomas M
7/13/2025
Ilyse W. VERIFIED CUSTOMER
Always happy to take my vehicle to your dealership. I appreciate that I’m regularly provided a loaner vehicle and that the work done is always high quality and professional
7/13/2025
Scottesha S. VERIFIED CUSTOMER
Mr Jesse is always helpful and knowledgeable
7/13/2025
Gregary C. VERIFIED CUSTOMER
Jesse was knowledgeable, friendly and professional. I very much appreciated his positive attitude and his willingness to “ please the customer”. if this was a five star rating, System, I would give him five stars. I also want to say a positive comment about Ed who also was in the service department. He was very helpful in answering questions for me.
7/12/2025
Efren S. VERIFIED CUSTOMER
Swift and easy
7/12/2025
David F. VERIFIED CUSTOMER
I do not do surveys for anyone
7/12/2025
Kitty F. VERIFIED CUSTOMER
He did an excellent job. I appreciated his ability to work with me on all the tep
7/12/2025
Ray Bulaon. VERIFIED CUSTOMER
Went above and beyond. Best Customer Service Experience.
7/12/2025
Robert M. VERIFIED CUSTOMER
Very happy with Hector. Enjoyed my time at the dealership.. Would recommend Hector and the dealership.
7/12/2025
Bambi C. VERIFIED CUSTOMER
Excellent service!! Jhordanth was so friendly and helpful!
7/11/2025
Christine A. VERIFIED CUSTOMER
Jake was very friendly, knowledgeable and provided excellent service.
7/11/2025
Lizzele D. VERIFIED CUSTOMER
????all good
7/11/2025
Justin B. VERIFIED CUSTOMER
As a first timer at Lexus Valencia, there’s a big difference with other services in Los Angeles. Mr JColon is an asset with the company! Very professional yet maintained that warm, friendliness and was very approachable! Customer like me has no hesitation to approach him. He is a role model for customer service!