Customer service at it’s finest. I was extremely satisfied with Hector when checking in my car for maintenance. A couple of obstacles popped up (which I was entirely at fault) and Hector, with the help of his manager, were understanding, kind, patient and extremely professional. Seriously, on a 1 to 10, they deserve a 15. Thank you!!!
9/19/2025
Vanessa S. VERIFIED CUSTOMER
Jake Melonas was very polite and professional.
9/19/2025
Christian G. VERIFIED CUSTOMER
A big thanks to Jesse Colon, For took care of my IS350, I had problem that It really was a big deal for me, because was not locking properly, I was really insecure of taking car out knowing that alarm system was not ok, and I really appreciate that the car is back normal????????????????
9/18/2025
Henry G. VERIFIED CUSTOMER
Outstandung serviced.
9/18/2025
Michael M. VERIFIED CUSTOMER
Jessie was great very helpful. Would hope to only work with Jessie again thank you Lexus for a job well done.
9/18/2025
Romarico E. VERIFIED CUSTOMER
All employees are very helpful thanks
9/18/2025
Jose V. VERIFIED CUSTOMER
mechanixa did not wash car, only rinsed it leaving watwr marks
9/18/2025
Kelly N. VERIFIED CUSTOMER
Hector is a true professional, and we're very happy with how he takes care of our family's cars with such a high degree of diligence, knowledge, and follow-up.
9/18/2025
Brad F. VERIFIED CUSTOMER
Quick
All good.
9/17/2025
Robin M. VERIFIED CUSTOMER
Jesse is an excellent person and a great representative of your company.
9/17/2025
Jerry R. VERIFIED CUSTOMER
Jake is a fantastic service advisor. Upon arriving at Lexus, he greeted me and immediately got to work by getting my vehicle information. It’s little things such as those that make the experience enjoyable and shows initiative. He has is friendly and kind and when we and my dad had questions he explained them thoroughly and had patience with us. As someone who is not an expert on cars, he made my questions feel heard without judgement. I am so happy with the level of customer service and will only get service at Lexus if Jake is my SA. Thank you, Jake!!
9/17/2025
Faith E. VERIFIED CUSTOMER
No one likes going in to get your car serviced but Jake made the experience enjoyable! He was super helpful throughout the whole process and was able to explain in detail what was happening during my cars service.
9/17/2025
Michael H. VERIFIED CUSTOMER
Jessie was very helpful and communicative. Always on time.
9/17/2025
Marcos B. VERIFIED CUSTOMER
Everything was great . Thank you .
9/16/2025
Ebenezer V. VERIFIED CUSTOMER
Job well done and thank you for the leather case for my car key.
9/16/2025
Lorelei D. VERIFIED CUSTOMER
I felt that the price to install one oxygen sensor and 4 TPMS sensors was extremely high