Jesse was great really nice guy easy to talk to. I’ll definitely be asking for him from now on when I take my car in for service.
9/21/2025
Kurtiss N. VERIFIED CUSTOMER
5/5
9/21/2025
Jamie C. VERIFIED CUSTOMER
Jake was really amazing!
9/21/2025
Norman H. VERIFIED CUSTOMER
Jesse has been superb on all accounts with every visit I have to the facility.
9/21/2025
Rita L. VERIFIED CUSTOMER
Great service. Smooth appointment thank you
9/20/2025
Genia D. VERIFIED CUSTOMER
He is nice, helpful and knowledgeable in explaining what service needed
for my car.
9/20/2025
Linda P. VERIFIED CUSTOMER
HECTOR WAS AWESOME
THANK YOU
9/20/2025
Eleanor M. VERIFIED CUSTOMER
Well I was under the impression that I would get my complete maintenance on my car Since I had a life time warranty for my car that would include tire rotation oil change and filer I was told I needed to do a break oil change and tire rotation I would have to pay for that. Pls check my paperwork when i purchase my car. I am pretty sure I have all that covered. Thk you. Eleanor M
9/19/2025
Richard Y. VERIFIED CUSTOMER
Jesse is a first class representative of what a service advisor should be— friendly, respectful, knowledgeable, helpful, and trustworthy. Because my Lexus is out of warranty, I can basically take it anywhere for service and may even be less expensive. But because it is such a pleasure working with Jesse and because he is so trustworthy, I wouldn’t even consider taking it anywhere else. Jesse is an outstanding representation of Lexus of Valencia!!!
9/19/2025
Lila S. VERIFIED CUSTOMER
Customer service at it’s finest. I was extremely satisfied with Hector when checking in my car for maintenance. A couple of obstacles popped up (which I was entirely at fault) and Hector, with the help of his manager, were understanding, kind, patient and extremely professional. Seriously, on a 1 to 10, they deserve a 15. Thank you!!!
9/19/2025
Vanessa S. VERIFIED CUSTOMER
Jake Melonas was very polite and professional.
9/19/2025
Christian G. VERIFIED CUSTOMER
A big thanks to Jesse Colon, For took care of my IS350, I had problem that It really was a big deal for me, because was not locking properly, I was really insecure of taking car out knowing that alarm system was not ok, and I really appreciate that the car is back normal????????????????
9/18/2025
Henry G. VERIFIED CUSTOMER
Outstandung serviced.
9/18/2025
Michael M. VERIFIED CUSTOMER
Jessie was great very helpful. Would hope to only work with Jessie again thank you Lexus for a job well done.
9/18/2025
Romarico E. VERIFIED CUSTOMER
All employees are very helpful thanks
9/18/2025
Jose V. VERIFIED CUSTOMER
mechanixa did not wash car, only rinsed it leaving watwr marks
9/18/2025
Kelly N. VERIFIED CUSTOMER
Hector is a true professional, and we're very happy with how he takes care of our family's cars with such a high degree of diligence, knowledge, and follow-up.