Took care of my vehicle in a timely manner. Edward kept me informed regarding any changes and concerns.
1/16/2024
Rebeca S. VERIFIED CUSTOMER
He is the best, really, Happy With The Service no Body Like Bryan he knows How To Take care His Customer
1/16/2024
Alan C. VERIFIED CUSTOMER
David was awesome! He was very professional, personable, and made my visit enjoyable. Thanks David!!
1/16/2024
John A. VERIFIED CUSTOMER
Great service advisor, pleasure to work with!
1/15/2024
Editha D. VERIFIED CUSTOMER
I usually don’t like to do surveys, but I want to express my experience and I would like to recognize and commend David. This is the second time that I have experienced having David for service advisor. I am very pleased to say that he’s great and good at his job. He explained what needed to be done. He was honest and didn’t take advantage of the opportunity of making my bill five times more than it would be. With my previous experience with another service advisor before David, I was taken advantage of, he didn’t explained what was done or what needed too be done, billed me almost $300.00 that surprised me. Mind you, the Lexus I purchased was brand new and I know that it didn’t need to have a major repair. All I needed was an oil change. I have a lifetime free of charge for oil change and that guy acted as if I didn’t have or know about it. I’m sure it’s in the record, and he tried to pull a number on me. Sure enough he did that. I give David a 10+ on a scale of 1 to 10.
1/15/2024
Larry L. VERIFIED CUSTOMER
He was nice, there was a problem with information your dealership gave me and he handled it very professionally and made me feel valued
1/15/2024
Cari E. VERIFIED CUSTOMER
David was great!!
1/15/2024
Jose S. VERIFIED CUSTOMER
As always Robert knowledge and profesional expertise make a difference. Thank you.
1/15/2024
Lale A. VERIFIED CUSTOMER
Thank you
1/14/2024
Andrew B. VERIFIED CUSTOMER
Thank you!
1/14/2024
Paul C. VERIFIED CUSTOMER
Senecca did a phenomenal job from start to finish
1/14/2024
Rosalin B. VERIFIED CUSTOMER
Thank you and yes I was very satisfied with the service I received. Mr Bryan and Mr Ricardo were both very personable, professional, knowledgeable and accommodating. Mr Bran will be my go to person in the future if he is available.
1/14/2024
Robert M. VERIFIED CUSTOMER
Everything was great
1/14/2024
Venius L. VERIFIED CUSTOMER
Great Job
1/13/2024
Rose S. VERIFIED CUSTOMER
I had a scheduled appointment for 9 am. I arrived 15 minutes prior, at 8:45.
I needed to wait for my car and advise the service rep. Here’s where it gets frustrating, I received an alert from my car to the app saying my hood was opened at 11 am. Why, when I have an appointment, my car wasn’t looked at until 2 hours later? Staff was very nice and professional, with the exception of the service manager. Who seemed indifferent. When I told the service manager about the above, he just shrugged and said he’ll let my service rep know. It’s extremely frustrating to schedule appointments only to feel completely dismissed, like my time isn’t valuable.
1/13/2024
Susan S. VERIFIED CUSTOMER
Senecca is awesome, love working with her!
1/13/2024
Tannia R. VERIFIED CUSTOMER
Excellent customer service
1/13/2024
Glenda K. VERIFIED CUSTOMER
Great customer service was patient and answered all my questions.