I received a text that my vehicle was ready but also included a $9,000 service noted in RED. This needed a phone call prior to sending this text. I immediately called Lexus twice and could not get to Bryan for the explanation. He eventually called back an hour later and I requested he speake with my husband which he said he would contact him. My husband never was called. We then both went over to see Bryan and he basically said it was required to put this info and it's in RED bc people don't take them seriously when they are yellow. This amount of service needed a phone call, which I said to Bryan. I've been a loyal customer to Lexus and this was not a good experience experience. I left there wondering if I I should consider another vehicle.
1/25/2024
Deepak R. VERIFIED CUSTOMER
Well the car has not been repaired. It's been 4 visits and over 3 months and the car has been in your shop for a month now. It's not David - he is fine. But you are a service repair shop. Repair my new car please.
1/25/2024
Carol Q. VERIFIED CUSTOMER
Great service, David was excellent to deal with, great customer service!
1/24/2024
Carrie C. VERIFIED CUSTOMER
Scott Melville is an excellent contact and always assists with all the repairs I have done now through your dealership for the entire time I have had the car.
1/24/2024
Ana O. VERIFIED CUSTOMER
David Ventura has great customer service and is relatable. He shows extreme care for your vehicle and yourself. I am extremely impressed and happy with how he explained and handled my appointment. Such a great asset to your company.
1/24/2024
Ruzanna H. VERIFIED CUSTOMER
Thank you so much.
1/23/2024
Veronica E. VERIFIED CUSTOMER
Brian is a very nice man. He is easy to talk to.
1/22/2024
Humberto P. VERIFIED CUSTOMER
Excellent service
1/21/2024
Arthur F. VERIFIED CUSTOMER
Senecca is very kind and informed me of my vehicle’s service status every step of the way. She was very helpful.
1/21/2024
Kevin E. VERIFIED CUSTOMER
Bryan Stover is the best, he always provides exceptional service!
1/21/2024
Isaac G. VERIFIED CUSTOMER
Yes
1/21/2024
Paul B. VERIFIED CUSTOMER
Brian is super professional and knowledgeable. Great customer service and I always want to work with him. Thanks for your great support Brian!
1/21/2024
Lisa N. VERIFIED CUSTOMER
David was very nice and informative
I would suggest more chairs in your waiting area and some music the carpet was also dirty and frayed
1/21/2024
Audra M. VERIFIED CUSTOMER
Edward was amazing very professional.
1/21/2024
Neema S. VERIFIED CUSTOMER
Don’t ever let Brian Stover near my account again. Next time I see him, it won’t be cordial if he raises his voice again.
1/21/2024
Richard V. VERIFIED CUSTOMER
Senecca was great very helpful and informative.
1/21/2024
Carol S. VERIFIED CUSTOMER
I love Robert and Lexus both
1/20/2024
Juanita Kristia. VERIFIED CUSTOMER
We appreciate the excellent service given to us and accommodating us in our needs