Robert Melville continues to be attentive, thorough and informative with the service that is provided . He does an excellent job ! …
1/20/2024
Sarah P. VERIFIED CUSTOMER
Bryan is the absolute best advisor to work with and I go to three dealerships for service: Lexus, Mercedes, and Porsche.
His service, personalization, and dedication makes him a superstar!!!
1/19/2024
Alvaro R. VERIFIED CUSTOMER
Thank you for your great customer service, and providing video proof of the service that was completed very helpful.
1/19/2024
Shaul B. VERIFIED CUSTOMER
Very good service
1/19/2024
Tina J. VERIFIED CUSTOMER
I dropped my 2023 vehicle off at 2p to have second key programmed. Around 3:30p I received a text stating that the multi-point inspection had been completed, which was a service I did not know I was receiving. That text did not communicate that the key and my car was ready for pickup. I did not receive a text, call, or email notifying me my car was ready. At 5:10p I called Senecca’s # to learn of status of my car and left a message. I called the service department # and learned it closed at 5p. At 5:30p I went to dealership to find out if my car was ready and learned it had been ready since 4:36p. Any kind of communication effort with me would have remedied the situation.
1/19/2024
Arnold C. VERIFIED CUSTOMER
Edward was so nice and so helpful to us!
1/19/2024
Mary G. VERIFIED CUSTOMER
Bryan provided excellent service and was very helpful.
1/18/2024
Rodrigo R. VERIFIED CUSTOMER
Edward is very accommodating and helpful.
1/18/2024
Kamaljit S. VERIFIED CUSTOMER
Excellent service
1/18/2024
Tracy T. VERIFIED CUSTOMER
I hade never a complaint when I go to get my car serviced there
1/18/2024
Zeehaz, Inc.. VERIFIED CUSTOMER
Great job Edward!
1/18/2024
Sophia C. VERIFIED CUSTOMER
Fantastic!
1/18/2024
Monica Z. VERIFIED CUSTOMER
Amazing service!
1/18/2024
Marcia A. VERIFIED CUSTOMER
I will never buy a new or used car from Lexus. And I will be sure let anyone that is interested in your cars to look somewhere else.
1/17/2024
ALFRED D. VERIFIED CUSTOMER
Very professional
1/17/2024
Tana B. VERIFIED CUSTOMER
My service was with Scott M. Please send me an email to complete the survey.
1/17/2024
Frederick I. VERIFIED CUSTOMER
Edward was just great to helping me with my car maintenance needs. Quick and efficient service.
1/17/2024
Phylis S. VERIFIED CUSTOMER
My service adviser Edward was great he has a wonderful customer service ethic so very much appreciate it . I drove my mothers vehicle and as a auto mechanic shop owner I wanted to see how the dealers are doing I left $20 dollars in the middle consul when I got inside to vehicle the $20 dollars were missing , talk to my service adviser about it I was and still update this kind of thing happen I can only imagine how many people get taken my money or personal items with out reporting it ! Super disappointed!! I!!