Carlson Toyota Auto Repair Service

I was satisfied with Chase ! However when I received my things that need my immediate attention according to the inspection text it was incorrect so I asked Chase if you kept a history of what you do to my truck there, he responded yes and started looking at the history and saw nothing but oil changes. I left and looked at my invoices and saw that yes you did do transfer cases , transmission, brake flush etc. the year before! Do I need to pay more attention to what you do for me through the years? When you make an offer to buy the truck wouldn’t you like to know what you have done for maintenance? Thanks for taking the time to read this!

Aaron the best

I have found all the staff to be very friendly and personable my but

Always great service and good work. Thank you

Please understand that Chase was great at explaining why when I asked what needed to be done with my car, since my wife is taking it to MT tomorrow. When I called all they said was an oil, filter change and tire rotation. Today I find out also 30k fuel, brake and driveline service is needed. This was not Chase’s fault and he did a great job. I am disappointed because I take my car to Carlson Toyota because I trust they will tell me what is needed when and will do the job right and service when needed.

Thank you for reaching out and giving me the opportunity to provide feedback regarding my recent service experience. Unfortunately, I was not completely satisfied with the assistance I received. Toyota owed me this service, and I tried several times to explain the situation to the representative who was helping me. However, I felt that he was unwilling to listen to or understand my concerns. I also found his attitude to be dismissive and, at times, rude. I say this respectfully, but I believe additional customer service training and a stronger focus on communication and understanding would greatly benefit him in future interactions with customers. Every customer deserves to be treated with patience, respect, and professionalism. I appreciate your willingness to address customer concerns, and I hope this feedback helps improve the experience for others in the future.

He was awesome- very helpful and friendly!

It was an easy process and Scott was great

Great job. Aaron is very thorough and takes care of your customers!

Aaron was very accommodating.

Thank you

Our oil change was very quick and great service, easy to get to! We spent $100 on an exterior detail 2 days prior, when we pulled in the car was spotless. We got it back 30 mins later with water marks all over every window and mirror on the vehicle. I was disappointed because we didn’t ask for the wash but it was done anyways and we will now have to get another car wash after we left. Everything else went great’

They did a good job!

Chase established trust with me that Carlson Toyota could provide the service I needed.

This was my first time visiting Carlson Toyota. I had an appointment, but was running a few minutes late. Pulled into the service garage and was greeted promptly by Brandon. He was extremely kind, professional, prompt/concise with the recommendations (which I needed at the time particularly with a 4 year-old son with me). The work was done in a timely manner, I never felt pressured to get more work done (sometimes happens as a female in a dealership). My last Toyota Highlander lasted almost 300,000 miles so I will definitely be back to visit Brandon again for regular maintenance on this 2021 Highlander. Thank you again.

You guys tried to convince me that I needed complete pad and rotor replacement for $1,100. I declined. AT repair Elk River replaced front rotors and pads for $517. Rear pads and rotors still have ~60k miles remaining. Shame on you.

Over 3 hours is much too long for my service visit.

Always an excellent service at Carlson Toyota. I have been a customer since 2013

I am writing to lodge a formal complaint regarding the poor service I received during my recent visit to CarlsoToyota Dealership in Coon Rapids. I came in for an oil change and tire rotation. While paying for the service, I noticed the service report stated that the oil and cabin filter needed to be replaced. The service advisor had not informed me of this recommendation, and I had to point this out to him. I was disappointed that the technician's recommendation was ignored, and I had to request these parts be replaced and waited another 30-45 minutes. When I picked up my car from the parking lot, I discovered the driver side mirror cover was missing. I returned to the dealership, and after asking a representative to locate the advisor, the manager became involved and helped find him. The cover was located in the shop, but neither the advisor nor the technician were able to properly snap it back in place. The manager came out and pushed it so hard that it appeared to be secure. However, after driving approximately 30 miles on the highway and parking at my workplace, my coworker noticed the mirror cover had fallen off and was lying on the ground next to my car. The mirror had previous damage, but the cover had been working perfectly fine for the last 5 months before this service visit. I expect this matter to be resolved immediately, including proper reinstallation of the mirror cover at no cost and an explanation of how this damage occurred. Sincerely, Biniam D

I have two Toyota’s from Carlson. I have been lucky to work with Aaron on my last couple of appointments. He is very knowledgable and customer focused!