Services was good but time given for pickup delayed as I was not called.
5/12/2026
Mary O. VERIFIED CUSTOMER
I was charged for the oil change even after I showed Chase the Toyota Service Care prepaid maintenance program agreement. My wait time was exceeding long 2.5 hours.
Chase had difficulty writing the invoice. I do not feel is was adequately prepared to be a service advisor.
I did call and receive a refund for the oil change.
5/12/2026
Susan C. VERIFIED CUSTOMER
Matt was professional, thourow and friendly
5/12/2026
Paulinus A. VERIFIED CUSTOMER
Brandon made my experience a memorable one. He kept me in the loop at all times on the state of my car while it was at the shop. His customer service was also very great. Thank you!!!
5/12/2026
Mark W. VERIFIED CUSTOMER
Quick device, friendly staff, comfortable environment for me to wait for the service to be completed.
5/10/2026
Joyce V. VERIFIED CUSTOMER
Our sales person was Aaron Llapa who did a fabulous job for us
5/9/2026
Peter M. VERIFIED CUSTOMER
Eric is very thorough. Provided excellent service
5/9/2026
Marshall A. VERIFIED CUSTOMER
Good service liked the snacks while waiting
5/9/2026
Scott E. VERIFIED CUSTOMER
No survey please
5/9/2026
Hamilton K. VERIFIED CUSTOMER
Riley was amazing and friendly! In the beginning I got a bad vibe from an employee when I went to ask him a question as it was my first time being there. I thought I would never come back but then I met Rylen and he was just amazing! Friendly! Customer service was top tier and I will really only be coming back due to him. He also helped me schedule my next appointment. Rylen if you reading this thank you so much I was already having such a day!
5/9/2026
Jean C. VERIFIED CUSTOMER
Service was great, as usual. Very courteous staff.
5/9/2026
Nancy R. VERIFIED CUSTOMER
Brandon Wright is an excellent service representative. I couldn't afford all the 60,000 recommended services. He informed me of each service cost. I could afford everything except the new spark plugs with labor [almost 900.00] I will be happy to fill out the survey.
5/9/2026
Grant S. VERIFIED CUSTOMER
I brought my truck in for an AC line leak in July 2025 and I was told the technician couldn't find one. I brought it in for an oil change and now I'm told they found a leak. So, I was right all along and paid >$300 and an additional three hours of waiting for the privilege.
5/8/2026
Joko S. VERIFIED CUSTOMER
The service is fabulous and the diagnostics are excellent
5/8/2026
Jay Z. VERIFIED CUSTOMER
Came in for a tire rotation, and they cross shredded the threads damage some chase them down with a die, but did not record any of the damage. Other than that. Everything was good.
5/8/2026
Roxanne W. VERIFIED CUSTOMER
My service request was straightforward--simply an oil change--but one aspect of Eric's service that struck me was he seemed truly happy, and what a pleasant experience it was working with him.
Nice job, Eric.
5/8/2026
Pamela F. VERIFIED CUSTOMER
I dropped my car off at 7:45 am was told 2 hours by the lady that made the appointment. Scott told me if I wait it will take 2 hours if I want a shuttle home it would take 5 hours?? I started calling at 1:55 pm was hung up on multiple times! I got a text from the tech turns out it was done at 9:05 am. When I finally got a shuttle the driver said Scott told her I’ve been waiting since noon, which was a bold lie. When I got there he gave me the key had 3 men help him find the key. The service desk told me I don’t need an oil change until 10,000 miles so why did they change the oil??? I was told by many people to buy a Toyota they are great cars! But the service I received yesterday was unexpectedly awful with your beautiful lighting I expected much better
5/8/2026
Jessica O. VERIFIED CUSTOMER
Matt was great. Was able to see what I was coming in for, what was due to my car, and how urgent that need was based on my mileage (my personal car is my daily driver for an on the road job within the state).