Very nice to explain question I had about brake linings.
Check in was through. Wait time seemed longer but it was doable.
4/23/2026
Jana I. VERIFIED CUSTOMER
Job well done. My car runs smoother and it doesn't feel as shaky on the roads
4/23/2026
Bill S. VERIFIED CUSTOMER
Karlson has been delivering consistent and wonderful service. Facilities are clean and the coffee is not have bad too.
4/22/2026
Laura C. VERIFIED CUSTOMER
Neil was fantastic start to end. 11/10 customer care.
4/22/2026
Carol L. VERIFIED CUSTOMER
Neil was so kind and helpful.
I very much appreciated the shuttle home and the delivery of my Venus home to me.
I’m spending the good word about Carlson Toyota!
4/22/2026
Cynthia T. VERIFIED CUSTOMER
Clearly explained necessary repairs
Made a future appointment to complete work on my vehicle.
4/22/2026
John M. VERIFIED CUSTOMER
The service was fine, but I asked to make an appointment to get my recall fixed and the service tech did not make that appointment for me. He told me to call back in to Carlson Toyota when I got home. I am physically standing in the middle of all the service techs , and I have to go home to make an appointment. That just seemed really bizarre to me.
4/21/2026
Sean B. VERIFIED CUSTOMER
Good communication, prompt, and curtius.
4/21/2026
Juliana A. VERIFIED CUSTOMER
The car was jacking and it eventually stalled in the middle of the road on my way home. The car was running well before it was serviced by your mechanics. I even called your office for help. I have a picture of a hose that was left unconnected in the engine. it was really bad to see how unprofessional things were handled.
4/21/2026
Jill S. VERIFIED CUSTOMER
Brandon Wright was very courteous and kind. Our oil change and tire rotation was done in a timely manner, even though Carlson Toyota was extremely busy. I had a couple questions and Brandon explained things to me and helped me receive my service contract and keys. He made sure my truck was washed and parked outside. Thank you for a job well done, Brandon and Carlson Toyota!
4/20/2026
Anirudh J. VERIFIED CUSTOMER
I wish they let me know before I came in that not all the parts were here yet. It would've saved me another trip... Takes me once hour one way to get to the dealership.
4/19/2026
Sabrina P. VERIFIED CUSTOMER
It was recommended that I have the drive line service today for $296. I had that done in January at my 50k service. I was told in January that I should start thinking of replacing my tires next visit. Confirmed today my tires are just fine. Disappointed once again with Carlson Toyota.
4/19/2026
Scott P. VERIFIED CUSTOMER
Always good service thanks for all the help.
4/19/2026
Steven H. VERIFIED CUSTOMER
Brandon did a great job checking me in and checking me out. The Technician that did my alignment seems to have done a great job as well. My truck now steers nice and straight. Thank you.
4/19/2026
Soslan K. VERIFIED CUSTOMER
I’d like to express my appreciation to Brandon and Joseph for the excellent diagnostic work on my car. They were very professional from start to finish took the time to listen to my concerns, thoroughly checked everything, and explained the results in a clear and straightforward way.
4/19/2026
Ashley C. VERIFIED CUSTOMER
Nick was fantastic and was able to get my car looked at without an appointment super fast even on a busy Friday! He helped so much and truely made a really bad situation so much better. Thank you Nick!
4/18/2026
Erin M. VERIFIED CUSTOMER
Nick was great at helping me get my new stereo put in! Thanks for the great customer service!
4/18/2026
Richard P. VERIFIED CUSTOMER
I wanted to share feedback regarding my recent service experience. While I understand that much of the delay was due to the warranty company, the communication from your team made the situation far more frustrating than it needed to be.
There were several instances where I reached out with questions and did not receive a response. Additionally, when calling in, I was routed to a call center that was not on site and never received a call back. At one point, we received more timely updates from the warranty company than from the shop actually handling the vehicle.
It also would have been helpful to be notified in advance if the person managing my case was going to be out, especially when we were already waiting on important updates. Even a brief message such as, “I’ll be out tomorrow, but we are still waiting on the warranty,” would have gone a long way.
Overall, the lack of communication made an already lengthy process much more difficult. Despite this, the repair brought significant business to your shop, and I hope this feedback helps improve the experience for future customers.
4/18/2026
Jody M. VERIFIED CUSTOMER
Rylen was very informative and answered all of my questions.