Brandon is the best client facing guy you could ask for. Pure professiona, very lucky to have him on your team.
4/10/2026
Raymond J. VERIFIED CUSTOMER
I was surprised that they used 0W-20 oil instead of the 5W-30 oil that is recommended for the car.
4/10/2026
Vincent A. VERIFIED CUSTOMER
The battery cable was checked as being inspected, nothing in my truck had been moved, that where the battery is. The check of the high voltage battery fillter was not checked,the manual states that it should be at 5000 mile maintenance. Both of these items were addressed with your current and previous serice managers.
4/10/2026
Julie T. VERIFIED CUSTOMER
I told Brandon that he is my new best friend.
4/10/2026
Matthew M. VERIFIED CUSTOMER
Well over an hour for a simple oil change with appointment. I was told my skid plate was damaged and should be replaced. It was put in the back of my truck. I was not advised it wasn’t reinstalled. Oil change 4000 miles ago at different location. No issues at all with skid plate. No new damage.
Awful service. Worse communication. Also recommended to do multiple fluid changes that were just done 4000 miles ago and don’t need to be changed for at least 25k. Pathetic Awful. Shady
4/10/2026
Andy J. VERIFIED CUSTOMER
There was some grease on driver door handle and the fuel door
4/10/2026
Gerald S. VERIFIED CUSTOMER
Great service
4/10/2026
Karen T. VERIFIED CUSTOMER
Great sevice!
4/10/2026
Elizabeth C. VERIFIED CUSTOMER
I have been a Toyota customer for 30+ years!
My experience this time was one of the best - from Chris taking my call - AND taking the time, very politely and professionally, to set up an appointment to Adam checking in with me to make sure I was being helped to Brandon and Mack assessing the issue and offering a very favorable solution to Sam providing a most delightful car ride back and forth!
Thank you!!
4/9/2026
Jeff D. VERIFIED CUSTOMER
Aaron was great to work with. First time there and I’m very happy.
4/9/2026
Brooks W. VERIFIED CUSTOMER
Scott was super nice. They took over three hours and forgot to reset my odometer. These are rookie mistakes that dealerships can’t be making. Then they try to sell me $4000 worth of parts and labor. If you don’t know anything about cars, this is how they get you
4/9/2026
Greg F. VERIFIED CUSTOMER
Service and the customer service was great. The only issue was the TPS wasn't recalibrated after a tire rotation.
4/9/2026
Steve V. VERIFIED CUSTOMER
Rylen was phenomenal to work with. He was thorough with explaining everything. I learned that there’s a Costco discount. Apparently that has been in place for the past couple of years and this is the first time I heard about this which is frustrating. I’ve been going to this dealership for about five years now and he’s the best advisor I’ve worked with. He’s not short or rude when talking to him. Have him teach a class to the other advisors on customer service and how to generate more business.
4/9/2026
Valarie Y. VERIFIED CUSTOMER
Everything was great
4/9/2026
Mathew S. VERIFIED CUSTOMER
The purge valve is a known high-frequency failure on this engine. A basic search confirms this. Escalating to Master tech and Toyota Engineering before identifying it cost me multiple days. I had to provide the diagnostic direction myself.
4/8/2026
Sandra W. VERIFIED CUSTOMER
I will be happy to submit a survey.
4/8/2026
Donald R. VERIFIED CUSTOMER
The check in process by Matt was quick, attentive and friendly.